Pizza Hut — Restaurant in Sherman

I wasn't planning to write a review, but when I kept thinking about my experience, I felt it was really wrong and I should point it out. So, we went into this place, all good, waitress was nice, we ordered pizza and brownie. Waitress asked if we wanted drinks, we did not prefer soda drinks, so I just asked for water. She came back with 4 water cups ice in it. After we were all done, she gave us a receipt which had only pizza and brownie. I handed over the credit card to her, she went to counter and came back asking me to sign. When I noticed the receipt was different than originally given to me and this new receipt had added 4 medium iced tea. I went back to her asked we did not order iced tea, and she mentioned water was charged here and she was sorry she did not inform. Here's my biggest concern, if water was chargeable and you made a mistake, you should clearly inform the customer and take consent to charge. It is very dishonest practice to give one receipt to customer and change it when you had the customer credit card in your hand. I hope the store manager takes note of this review and does some trainings to his staff. If this kind of dishonest practice continues, I am sure you will lose customers trust. And finally, if you really charge for water, print water in the receipt, and...

We ordered 2 pizzas, 2 orders of wings, and i redeemed my points for free breadsticks. The pizza was only cooked in certain spots, the wings were burnt and i ended up feeding them to my dog, and the breadsticks were freaking TINY, very very lightly seasoned, and also overcooked. When i figure out how to post pictures on here, i will. I ate about 3 slices of pizza and suffered through a funny taste until i realized it was because it was raw. Now my stomach is hurting and ive thrown up once. I felt fine until i ate this food. I called to complain before even getting sick and the manager looked up my order and of course found it. He tried saying he only seen the two pizzas on the order. How would 2 medium pizzas be 24 something? Then said he couldnt do anything without a recepit. WE DIDNT EVEN GET A RECIEPT. Thankfully we ordered online and my husband is going in tomorrow to get our money back. I told that manager that this was ridiculous because whoever made the food KNEW it wasn't up to par and still sent it home with us. I work fast food too and i would never do some thing like that. People spend their hard earned money on this stuff. Hopefully corporate actually...

I've ordered delivery from this store twice now. The first time took almost 50 minutes, 20 minutes longer than dominoes usually takes, and dominoes is a little further away. Other than that the experience was acceptable, though the food wasn't hot.

The second time was a disaster. Took over an hour, and the food was cold. A third of the noodles in my pasta were very hard & tough, to the point of being inedible. They completely forgot my wings. The driver did go back and get them, but by the time they got here they were room temperature. I figured they might make new ones.

I prefer the flavor of pizza hut over dominoes, but unfortunately the delivery service and quality control of my local store are severely lacking. I would strongly recommend against ordering delivery from this Pizza Hut. The local dominoes is a much better choice. I can't attest to their dine-in experience, but based on the other reviews and my own experience I'd guess it's in line with what you'd expect.

Very disappointing experience. Usually I'm very Zen about things like this, but this time I want my money back.

Again, I would strongly recommend against ordering delivery from...