Books-A-Million — Local services in Sherman

everything was fine until the end at the register when things became a mess. first of all the cashier did NOTHING wrong. this is about upper management and the things they make the employees do.

They offered me to sign up for a magazine subscription trial. They did not tell me that they will take my card information. it was explained as just a 2 month trial and they'll email me if i choose to renew. instead of that they sign me up and take my card information without consent and i had to read the fine print to notice what happened. when i wanted to cancel since i wasnt informed that my card information was taken. i was told i had to wait 2 weeks to call back to cancel. so now this company has my card info for 2 weeks without my permission. THIS IS THEFT

This type of underhanded tactics put your employees in a bad place and worst case scenario PUTS THEIR SAFETY in jeopardy if this situation happened to someone crazy. you're making your employees take peoples card information without properly explaining what they're doing. CHANGE THIS POLICY ASAP STOP UPSELLING SO MANY THINGS AND CONFUSING PEOPLE WITH SALE SCRIPTS

I didn't cause any sort of a scene because it's upper managements fault for making that poor employee have to do these...

I used to love shopping at this store (from Maine to Texas), but i let my guard down in Sherman and expected it was still an ethical company! Silly me. While i got some great books for my school library, i did NOT get the deals i expected. I bought from the various bins of buy-2- get- one- free and then found out, AFTER i left, that the three books from young adult... at 5 bux... were the free ones.

CAVEAT EMPTOR: i would have done separate orders and taken triple the time at the register if I knew the ways the book's were in genre bins did not reflect the but2 get1 deal.

Instead of saving 40 dollars, i saved less than 15. Ah well, a few less books for my at- risk students.

Shame on you for alse advertising and not showing bins of like priced books didn't matter Shame on me for not catching it and expecting the quality company where i...

Had my 13 year old daughter call up new years eve to make sure they were open. She was excited so we drove 35 min up so she could grab a book. She looked for a few min and we went up to ask the girls working if they could look it up. One of the employees was making fun of a lady that just called to see if they were open. Both of the employees up front were just making fun of this lady. One of the employees said " well duh I answered the phone didn't I". I didn't really pay attention to them after that. I asked about the book and we went and found it. As we were checking out my daughter said " you know they were making fun of me". So when the employee asked if I wanted to join the club, i said NO way. Wont be going...