Office Depot — Local services in Sherman

I had a good experience, at the Sherman, TX store several years ago when I had a manuscript printed and spiral bound so I could workshop it with a friend. But this time (still Sherman store), from start to finish, there were problems. It started on Monday when I submitted my manuscript online for their print services. Everything looked good on my end. Payment went through. I had a order number and pick up time. That time came and went, so I called the store. They couldn't find the order and had to call the regional print office. I ended up calling the regional office to try and fix the order. Through some kind of glitch, the payment didn't process on their side, but it had and was pending on mine. But I received no notification from anyone that there was a problem. I had to cancel the order and resubmit. I was told it would be ready Tuesday. On Tuesday, my pick up time came and went. So, I called the store again. They apologized for the delay and said it would be ready Wednesday morning. I waited until lunchtime on Wednesday and called. My order wasn't ready. They explained that one of their printers had gone the day before (Tuesday). They explained that they were two days behind on their print jobs. I cancelled my order. But later, around 6pm on Wednesday, I received a text that my order was ready. I called to see why it wasn't cancelled. There was much confusion. The gentleman I spoke to, Cody, was really patient and empathic and did his best to resolve. He didn't know why the order hadn't been cancelled earlier in the day and explained I couldn't pick up the order because earlier they had told me my refund would take 2-3 days, and he didn't know if the money had been refunded. I called the regional print office again, and they confirmed that the order had never been cancelled and therefore, no refund was issued. She told me I could go pick up the order. I did the courtesy of calling the store first to let them know I was on the way in case they needed to call the regional office to confirm. I picked up my order and went home. I wish I had looked at my items while I was in the store. I can't even believe something could be messed up so bad. I had two copies of my 227 page manuscript printed and spiral bound. The two copies aren't even the same. Both have chapters out of order--but they are out of order differently on each manuscript. I submitted a PDF. I didn't even think it was possible to mess something up so bad. One set is correct up to the end of the first chapter, and then the next chapters count down from chapter thirty-two. The second copy (keep in mind these should have been identical), is correct in chapter format but is missing pages. I just don't understand how this entire experience turned out this way. I paid $113 dollars for this and can't...

Office Depot is not somewhere I go very often but I was so happy I went there this evening. I did not get my 2019 calendar refill before the year started and I have felt completely unorganized because I've not been able to look at my calendar for commitments already made before booking another appointment. I purchased the last Daytimer refill on the shelf! It is getting harder to find these refills because most people just choose to buy a new "planner" each year. My leather 3.5" x 6.75" planner has been my best friend for 20 years now and I will carry it another 20 years if I can continue to find the refills. I will say the refill, at $21.99, was a little higher than I've paid in previous years and there was no discount like most other retailers are offering now since the year has started. These two facts are probably why I was able to find it there so I didn't decrease the rating for these. I did have to ask where to find the planner items because a section that included planners at the front of the store didn't have what I needed and didn't offer much to choose from. I felt sure they had to have more somewhere but I don't believe the aisle marker indicated day planners etc. The employee was helpful but I had to ask rather than her offering to help when she saw me walking up and down the first 2 or 3 aisles looking for something. So thankful to find what I needed but Office Depot needs to step it up on their store organization and marketing and their...

This store is a joke. Day 1. After purchasing a desk and chair online, the desk was supposed to be available for pickup from the store within the hour. After arriving at the store and presenting my confirmation number no one could locate my order. They sent me away with a promise it would be in the system the following day. Day 2. Call and speak with associate and manager and they still cannot find my order, call customer support and they were absolutely unhelpful as they could not tell me if the order had went through or if i would be charged. I went ahead and came in and purchased the desk in store and placed an order for the gaming chair to be delivered. Day 42374 still waiting on the chair. The delivery date has come and gone and yet, still no chair well after a month of placing the order. Funnily enough the chair has finally been processed for shipping. And I am continuing to wait. Do yourself a favor and go to...