Whataburger — Restaurant in Sherman

I wish I had the girls name that helped us that day! My son 12 had a gift card from church that had gotten separated from the whataburger hang tag it was on when he received it. So I had one thing-the tag with a barcode that said Whataburger $15 and he had the actual card that you swipe with $15 & the code on it, but they were the same gift card🙈anyways we ordered the total amount we thought we had and we did not have any money left to pay the difference when we realized we only had one card for $15 and ordered $25 and Since there was only one gift card and not 2, as we thought, they somehow fixed the order took off the extra drinks? and I believe the manager or manager on duty at the time paid the difference! 🤩 I meant to call back up there, but I did not have The proper receipt to identify her or the transaction with! But it was a school day and there was school the next day, so Mon-thurs @4:15-25pm and she knows who she is. She is a young lady very experienced and she did go above and beyond, and I would love to pay her back in someway so this is a shout out to the young lady at Sherman Whataburger drive-through, who gave a single mom with no cash left a 7 piece chicken strip dinner for her son with a chocolate shake! and even though I said not to, she still gave me my drink as well! He was so hungry that day! I greatly appreciate you! On top of that, my son has NEVER been to Whataburger and for some reason formed an opinion that he didn’t want to go there and didn’t like that place, but he loves it now!!! He’s picking it over all of your competitors! Thank you so much! If you know who the worker is, please reward her! I think blonde/brown hair short or it was tied back, maybe 20 years old..🙏🧡🧡👍 sorry for holding up the line, but I was receiving exceptional customer service! exceeding customer expectations on their first visit! Could’ve been traumatic and the last time we came, but it wasn’t. I think I’ve come back two more times in the same week since that...

Message to Whataburger corporate leadership: It is time (overdue) to replace/retrain/ revamp the local Sherman leadership team. Be it good or bad, I’ve eaten at many, many WBs throughout my life. Several of those dining experiences have been at the Sherman WB. I, along with numerous other WB customers, have witnessed that store steadily decline into what many refer to as a comedic example of ridiculously failed customer service. We’ve witnessed confused orders, turnaround times 20 mins (for a burger), packs of summertime flies throughout the facility, customers giving up and leaving after paying, and management who observes these issues and offers a take it or leave it attitude. These circumstances are blatantly visible to your customer base in the dining area. Many are wondering if the same management failures are present not only in the customer area but also in the food preparation, storage and general sanitation practices. To be fair, local diners get to know the front-line employee base and it is clear there are many hard working, dedicated team members. Those core high performers should be recognized for their contributions and not penalized for missteps of an unprepared management team. I believe corporate leadership must have some awareness of these issues…issues have been present for 2+ years. Even if the overall store performance in $$s is acceptable, it is purely based on the WB brand reputation outside Sherman and the (current) lack of direct competition. Both of those scenarios are temporary. In summary, Corporate WB leadership has a responsibility to the WB front-line workers as well as the WB customer base to raise the priority for addressing the disfunction of the...

We love Whataburger…we do, but mostly for lunch/dinner. I got off work and thought I’d get my family some breakfast and I chose Whataburger. What I ordered-photo attached. But I got pancakes for my smaller kids. It’s summer they stay up late and wake up late so they woke up around 12 ish and I go to warm up their food and tear the pancakes into pieces for them and the pancakes aren’t even done. I mean the batter was clear as day…..mind you I had to wait about 20 minutes for my food even though I placed it on the mobile app and gave ample of time for it to be ready. I work in a restaurant part-time and we serve pancakes plus I’m a mom I’ve made pancakes about a million times so I know when pancakes are done-definitely not batter oozing out. I called the restaurant (of course I know it’s not breakfast time anymore) and Courtney the manager came off a little rude. She stated “well it’s not breakfast any more so there’s nothing I can do about that”. Well ma’am, no apology was given at all, she didn’t offer to remake it for the next morning (or another time) until I mentioned it. She said “I wasn’t here this morning and you need to call customer service to get your money back”. Well I wanted to give Whataburger another chance not go directly for a refund. The pictures don’t give it justice but 2 out of 6 pancakes were cooked correctly. So my kids didn’t even get to eat their food had to get them...