Accu-Rite Services, Inc. — Local services in Sherrills Ford

We switched over to Accu-Rite in Mooresville, NC about 5 years ago after undergoing continual service problems with another local HVAC company. We’ve been thoroughly pleased with Accu-Rite’s service and quick response to problems/questions we’ve had along the way. Their focus is definitely “customer service” and making sure their customers are completely satisfied...from the office, out into the field. They service and maintain 5 heat pumps on my two properties, and just replaced an older unit I was having problems with. Samantha in the office is great at her job, and their technicians are experienced and highly skilled!

I can attest to the fact that owner, Mike Lane, is directly involved with his business, also spends time in the field, and has the customer in mind as his top priority. When I had an issue and questions back in July, Mike personally visited my property to investigate & show me what was going on, and provided me with options.

Another “plus” we’ve seen is their weekend coverage and support. I’d had another issue earlier this summer, called their 24-hour hot-line on a Sunday afternoon, and they quickly called me back and resolved the problem over the phone. The next day, one of their technicians was here at 8:00am to check out my system and make sure all was good. No charge for this extra call they made to double-check things!

All of us homeowners have choices when it comes to any type of service needs in our homes. I’m just glad I’m using Accu-Rite for my HVAC...

THESE GUYS ARE TOP NOTCH!!!! I have dealt with 4 different heat pump contractors and 4 brands of systems over 30 years, and these guys were by far, the best, most professional, most responsive, and highly qualified contractor I've ever used. Long story: my heat pump failed in summertime. Even with a fully booked schedule they came out the next day. They diagnosed it as failed, and had a quote for a new system to me that night. I called and spoke with their engineer / estimator, and asked for more options, which they provided (again same day). Three days later, I find out that they misquoted my system and underbid the job- I needed a larger unit than the one quoted. I told them to re-bid, but they stated "we offered you a price and we will stick by our quote." They called the factory to expedite my order, and their guys came out on a Saturday to replace the system. They worked a 13 hour day in order to finish up same day. I can't say enough about how professional, responsive, and good to deal with these guys are. I will highly recommend Accu-Rite to anybody in need of...

Honest and outstanding customer service, knowledge, efficiency, and pricing. B.J. in the office cheerfully and generously called me several times to give me additional information, quotes, and timelines. Michael, communicating through B.J., offered different options and accurate technical information. They put me on their schedule really quickly. The technicians, Jerry and Steve, were punctual and absolutely professional. They worked hard and efficiently and knew what they were doing. They replaced the evaporator coil in my attic and charged the outside AC unit with refrigerant. Work was as non-disruptive as possible and done cleanly and quickly. Price was really fair -- better than other quotes I got. And my AC is working well now. Best of all, no slick salesperson talk or attempts to upsell me all kinds of other services or parts. This company is the best I've dealt with. It's really great to deal with honest, customer-oriented, and all-around excellent folks like this. Can't say enough good things about them. I'll definitely be calling...