Petsense by Tractor Supply — Local services in Sherrills Ford

Love the store. The first experience at the groomer was positive. Recently Took my dogs back to the groomer for another appt. One groomer comes out and says he has a matt too close to the skin on his neck and she is gonna have to Shave the whole area. Didn’t even try to get it out. She just felt it. We left because she said they needed a full groom and would not do a bath and brush out. I went home and got out our brushes and tools and I had the Matt out within 15 mins and I’m not even a professional. Yes there was one but it was so easy to get out. I won’t try to go there again. my dogs have beautiful long hair and they do get matted from their collar but I’ve always been able to get it out in that area. She was not even...

Folks, this place is amazing. Amanda and her team greeted me today with open arms and big smiles. Can’t express the gratitude that I have for people who just are just genuinely nice. I am new to the area and my Luna wiggled her way over to all of them and I needed help to just get my dog to relax a bit and take her to potty. We are in a new area and for my dog and myself, it is a big change. They saw the sadness in my face and helped me right away to walk with me outside and also gave me a nice treat bag for Luna. I have not experienced kindness like this in a long time. They are so friendly and just made me and Luna feel safe. Thank you Amanda and her team. Luna and I are forever grateful to you and a forever...

Very disappointed in the grooming salon there. Got a call to come early, got there and told them to change my dog to an express groom if he was getting stressed since he is a senior. He was there for over 3 hours. I called and they told me they were behind schedule and it would be another hour and a half! I promptly went there to get him out of there. There apparently was no communication from the girl I checked in with to the person grooming my dog so I do not blame her, she didnt know... we were offered a free express groom but I will not risk him going back. As a pet store they have been nothing but great. I just do not trust a grooming salon that does not communicate owners wishes to the person handling...