EmergeOrtho Sherrills Ford Orthopedic Clinic Orthopedic Urgent Care — Local services in Sherrills Ford

If you wish to suffer from infections after a surgery, this is your place. 30 days ago exactly during post MRI consult, decision was made to have surgery. At that appointment it was in writing their general uses of drugs for the post op care including pain, antibiotic, stool softener and anti nausea scrips. On the pre op consult 8 days ago, it was still on a go status and prescriptions sent to our usual pharmacy to be picked up prior. As it wasn’t questioned by me,(they’re the pros), the scrips included stool, I’m nausea and pain meds. Paid and picked up prior so all is fine right? Wrong, my assumption that they loaded up my wife with intravenous antibiotics so there was no need for others was very wrong after the surgeon came out and surgery went well and he then states the very first drug to give the wife tonight would be the ANTIBIOTIC they did NOT prescribe. Simple fix, the surgeon says it will be called into my pharmacy right away. Guess what 6 hours later still has not been called in and can’t get anyone at the office to get off their collective asses and get it done. 5 minutes from now the office closes and my pharmacy still has no scrip and her wound is just sitting here growing bugs at a pace I can only hope won’t progress to fast. Pharmacy assures me they will fill it right away if they get it, but after 3 failed phone calls to voicemails, and actual office worker who’s only job in a building the size of a bedroom is to write an email stating they need to call this in. The doctor, failed, the hospital called, the medical office fails miserably 3 times and the wife sits here with no antibiotics all day and now all night and probably tomorrow because they run a HealthScare office and not Healthcare office. Enter those doors at...

I would not use this ortho urgent care for anyone. Our experience was for our 12 year old child. We received subpar care and have tried for 3 months now to rectify the situation with EmergeOrtho. Multiple phone calls and emails. They consistently route us to someone else and then say they don't have an update.

First - when I walked in clearly stressed out because I couldn't carry my child from the car ( I was by. myself) and she was screaming in pain and couldn't walk. The receptionist did not even stand up to help or have any compassion. Sat there and said there is a wheelchair "over there". A very nice man actually came and helped me.

Second - the dr we saw said she should take advil or Tylenol and put weight on her leg. Nothing is broke and it just dislocated. Sent us on our way. Well overnight she was in excruciating pain and after consulting an ortho friend we got an appointment with orthocarolina. Within a few minutes of the X-ray (Same X-ray they took at Emerge) the resident (not even the ortho surgeon) said she broke off 70% of her knee cap and needed emergency surgery. So not only was she on narcotics for the pain before surgery but immediately put her on non-weight bearing rules.

We received a call a few days after the misdiagnosis from Emerge stating that we immediately needed a CT (nope - completely wrong type of scan needed) and she should not be weight bearing. Clearly someone else read the X-ray.

I didn't want to post anything but after trying to have a conversation with emerge ortho for 3 months with no response or resolution others...

I went in with chronic lower back/hip/sciatic pain. The chiropractor, massage therapy, and the ER doesn't help any longer and if by chance it does, it only temporarily masks the pain. I visited this facility in hopes of finding the root cause of my pain and getting a more permanent solution. Perhaps I'm mistaken, but I feel like the Dr that I saw didn't believe I hurt as much as I do. I got the impression he thought I was merely looking for pain meds. Trust me, if that's all I wanted there's much cheaper options than paying an upfront visit cost of $250 in addition to the cost of XRays and any treatment that may have been provided. He gave me an injection that actually increased the level of pain I had been experiencing prior to my visit. He wants me to do a follow-up with the Pain Management Department so they can get me on a treatment plan for possible injections or prescriptions. I want a better, more permanent...