Verizon — Local services in Show Low

All I can say is RUN from Verizon as fast as you can. I ordered a S24 back in May. Most people got theirs within 3 days. Mine took a month. My husband and I stopped in mid month to check, no phone. Finally after a month, a salesman went and looked, there was a S24 on the shelf (in back) w/ no info on it....could it be mine? I took it. In 2 weeks time, I thought I screwed it up and ran in first thing in am. Turns out everything was fine, except a (tall) salesman talked me into a 2nd line. "Oh, because it's a new phone, the $25.00 activation fee is waved". I said, my husband is a disabled vet, we can't afford more added onto our bill. "oh no, it's completely free". The next month there was $130(something) added into our bill. We promptly went back to that store, told a nice young man our ordeal, he got on the phone, called someone, told them the story, he got our line taken off. Everything is taken care of, hopefully. The next month we get a bill with late fees and other issues. We paid our regular phone bill without late fees, the next month they shut our phones off ... This has happened EVERY MONTH since then Every month they shut our phones off, every month my husband is on the phone (like right this minute), talking with some one(s), usually 3 different people, telling them the same story. Every month they say ok, all taken care of untill the next month it happens again. Each time charging us for the calls. All this is happening while we are going back and forth to Saint Joseph hospital, where my 78 year old husband was having stents, and new pacemaker. Big deal because his heart is pumping at 10% Since then, Verizon has changed our plans (we found out because we drove to Phoenix corporate office) our phones went from $80. a month to $140. And the list goes on. They charge you when you call support, they add who knows what to your bill, lie to you in their stores... I have more then enough people to back me up on this and eager for some kind of action ... To say I'm pissed is a understatement. Again, Run RUN as fast as you can from this totally outlaw company. Oh, my last time in the Show Low store, will be my last time in. I asked what my buyout for this S24 would be. $1200. I said but I had a trade in? "Oh, but you'd be braking contract" Me? What about Verizon changing our plans without our knowledge? What about having to drive first to Flagstaff then Phoenix looking for help with this issue? What about all of our time on the phone trying to get this taken care of? And I'm breaking contract? Typing this as my husband is once again on the phone trying to get this settled. I am video taping his call as I have the last 3 phone calls to/with Verizon. Can...

Update 8/30/17: I received a phone call from the District Manager Adam today. He assured us that the way we were treated is not acceptable. He was Very Apologetic. His apology was accepted along with a 50 accessory gift card for the new phone we purchased. Thank you Adam, it's good to know that high standards are still expected in customer service. I'm giving your store a 3star review. Thank you again Adam and Robert

Original Post: I would have reviewed the store with zero stars but it wouldn't let me review with anything less than one star. We went in the store and there were 4 customers in the store and 3 employees working the floor we were told they would be right with us. About 10 minutes went by and we finally said well what do we need to do and they said will you need to sign in on the sheet at the front door so we did. Within the next five minutes one guy comes out he's cleaning stuff the other guy disappears and a guy "Hiram" cleaning stuff said you might want to go down the street cuz it's going to be quite a wait. I asked how long and he said, I don't know it depends on the customers. I said, approximately what 5, 10, 30, 45 an hour? He, Hiram said I don't know 45 an hour. I said do you think you could call the other store to see if there is a wait. We are from Texas so we are not familiar with the area. He said in a minute. He was very unprofessional and rude. Before we left I asked him if I could speak to the manager and was told he "Shane" was not there. I said who is in charge when the manager wasn't there. He said while pointing to the back well Chad but he's not here. He went out for a minute. The point of this complaint is, we went in to purchase a new phone and add a line. This would have made 5 devices on our account. Also to upgrade one of the devices and other accessories. I'm not sure how much money the company lost on that or how much Hiram missed out on commissions. With that being said we went down the street to another Verizon Retailer. We were Very Pleased with the customer service they provided. We got right in and were taken care of by Robert. Verizon you can thank Robert for satisfying your customer that was fixing to cancel totally after...

I had a great experience here 3 years ago and I am leaving that review under this updated one. But I am dropping my rating from 5 stars to 2 stars after my experience today.

I had a problem caused by me switching my plan and a weird phone my kid bought from a friend. I spent a couple of hours on the phone with Verizon and they couldn't fix it. So I went to the Go Wireless on the corner in Show Low where I would describe Josh, the assistant manager, as less than helpful. He spent some time looking at the computer and then told me that if Verizon customer service couldn't help me, he didn't know what to tell me and send me on my way with a non-working phone. I thought about cancelling Verizon right there. But then Gavin at Go Wireless in Lakeside recognized the issue and was able to get on the phone and fix it in 20 minutes. Needless to say, I will be making the trip from Show Low to Lakeside when it's time to upgrade and I would recommend that everyone else does the same.

Old review from happier times: I always order my phone upgrades straight from Verizon online. I just thought it was easier. Then my phone wouldn't power on today. So I stopped here to see if they could help me out. They confirmed my phone was shot. Then they offered to help me with an insurance claim or upgrade. I went home to think about it. (You know- look online before I committed to anything.) I went back to the store and asked them if they would match the online offer, which was REALLY good. "Of course," they said. So I was happy to be getting a new phone immediately without having to wait for shipping. But then they asked if I really wanted that phone that was offered online or if I might like another phone more. Because sometimes they have phones and offers that aren't online. (I thought everything was online!) So, I got a phone I liked more for the same great deal and I got it that same day, activated, with all my stuff transferred. Great experience, I plan on upgrading all our lines at this location in the future. Thank you...