Orr INFINITI — Local services in Shreveport

Today was my second time I’ve brought our vehicle to the service department. This was and experience that could have gone bad. Thanks to Amanda Bison that quickly curved the situation. I entered the door and the receptions asked can I help you. I commenced to tell her I was there for and oil change. She replied to me did you make and appointment? Me- No I didn’t ! She- They are read busy today can you make and appointment for tomorrow and show me there schedule which was Greek to me. Me- My car is making ticking noise and needs oil change. Her— Can you schedule another time? Another receptionist Hannah said call Amanda. Ok Amanda gets there I explained to her what I wanted oil charge and my car has a tick and I can’t bring back some other time. Amanda said in a soft pleasant voice “Ok where is your keys and where are you parked and I will get you in the express oil change and check everything else out! Fire put out just like that. I must say I was in there less than an hour. One other lady came in after me who also did not have appointment. And she serviced her right off. You never should judge the book by its cover. In my experience all dealerships have express oil changes and you don’t have to have an appointment!! Amanda was a jewel and I’m rating her alone as a ten. Excellent mannerism! Hope when I come back for the other work I need to have done she is there. ...

I had an accident at the Shreveport Orr Infiniti Service Center. The floor was wet from condensation and I slipped landing on my back. I have a budging back disk, and ligament damage. I was nice enough to not file a lawsuit and this companies insurance agreed to cover my medical expenses. I have gotten the run around for months. We are going into March. Nobody from Infiniti even called to follow up on whether I was dead or alive. The claims person from their insurance keeps telling me she is waiting for the client to approve the offer. I have sent in all medical documents and receipts, but still nothing. I am so disappointed in Orr Infiniti. Being s luxury car dealer, and me purchasing three Infiniti's, warrants a better response for sure. I do favor Infiniti over any vehicle I have ever had, but this has just put a bad taste in my mouth to say the least. It shows not empathy or customer care whatsoever. All I desired was fair compensation for medical bills and suffering due to their negligence. It was not like I was trying to clean out the bank. They did not even offer me so much as a complimentary oil change at this point. Not to mention that my QX80 needed a new starter that I paid for the day that I had the accident. Highly disappointed and it has...

I was seriously considering coming up to Shreveport to look at a Q60 SUV until I was called by a girl named, Blake. I asked her which Lexus does this vehicle compare to. She told me the 460 because it is the only one that has the 3rd row seat. I told her that that is not true because the 350 L offers a 3rd row seat. She got really defensive and rude so I told her to have a nice day. Then I thought about how many potential customers out there that she would continue to lead astray, so I called her back. I told her that there are many things that the 350 offers which the Q60 does not offerAlexa turn on first plugSorryHaving trouble understanding right now like the 360 degree Panoramic camera and back up system. She told me "I could have told you that was an option if you'd just given me a chance!" She was angry and rude. I told her she called me regarding the vehicle that I inquired about and that vehicle does not have it. I told her that if I ever thought of coming to that dealership, I surely changed my mind. She got even uglier with me, so I told her to have a nice day and I hung up. If she is the face of this company, I have no desire to...