Saubel's Markets — Local services in Shrewsbury

This Saubel's has a really good organic dry goods, herbs/spices, and canned/packaged good section. They carry almost no organic produce though. If you want organic produce, go to Giants up the road. The bakery here is awful. Like the equally awful Giants bakery, this bakery uses artificial this and that, lots of hydrogenated oil/shortening and so on. all their bakery stuff tastes terrible, too. They tend to let the cookies sit way too long in the case. This store is smaller than Giants and has limited hours. You almost always have to wait for a cashier. We prefer the self-checkout at Giants where there is almost never a wait. This is a store where a lot of old folks shop. When those people die off, I think the owners will need to rethink their business plan. You don't see many really full shopping carts here compared to Giants. Instead of competing head to head, I think they should try to specialize and become like Whole Foods or Trader Joe's but that would mean completely changing their bakery from a big box style el-cheapo stuff to quality ingredients all made in house. At least they should start baking a few items like that to see if there is a market for that higher price point. That would mean hiring a real baker. The bakery employees now don't even know what hydrogenated means. When I asked one whether an unlabeled whipped cream cake had real dairy or hydrogenated something as its base, she asked me what hydrogenated meant and very proudly told me that their cake does not need to be refrigerated because the whipping is nondairy. OMG, gag. Seriously, she thought that was a wonderful selling point for the cake. At least one of these bakery ladies need to be replaced by somebody who has a culinary degree in pastries or who at least has some talent and has bothered to self-educate. Their bakery employees seem to not know more than how to squirt some food coloring into a bucket of...

I love Saubel’s Markets in all their locations. We live in Shrewsbury and that is the store I most frequent. I have been a customer for about 30 years. I don’t have these types of issues when shopping there. Today was a different story that had me very upset when I left, without purchasing anything. Last week I bought four packs of Mrs. Wage’s Bread and Butter pickle spices. The sign on the only box, stated .99 while supply lasts. When I got home I noticed that I was charged 3.19 per pack. So, I put the receipt in my wallet to come back to the store. I went to the office booth and waited for the checker who was on the first register. She said she would be right with me. I explained the issue telling her if I couldn’t get them for the price on the sign last week that I would just return them. No problem so far. The manager came out and explained that he would return them. Great. No problem again, until he asked the other man in the office about it and this other man said, “There has never been a sign on it like that.” So, I am standing there feeling like they just called me a liar. I didn’t care if I got them for .99 or got the return price. I said that I was not lying and the manager handed me the 12.76 and started to walk away. Not saying I’m sorry or anything. I stopped him and said again that I was not lying and that I would not do such a thing. He just stood there putting his finger up his nose with a tissue. This kind of behavior for a manager of a store is not becoming to an family owned business or any business. I have been upset all day thinking about the way I was accused and looked down upon like I was trying to pull something over on them. I have given Saubel’s a four star because this store is a good one, but the way I was treated today has made me not want to return there shopping for...

Love this store! I feel fortunate that this wonderful store is in my little town of Shrewsbury. It has a great deli and wonderful produce. The staff is friendly and available for all services. It is an excellent size for easily accessing all departments. It has a small town feel to it with customers respecting each other's space and keeping a friendly vibe toward each other. You will get a little exercise in the parking lot as it is on a hill, but there is staff working the lot to offer assistance to your car and even load it for you! The check-out employees are both young students and older folks that have been there forever! They all take care of you efficiently and in a friendly way. There is rarely a wait in line of more than one person ahead of you. The office managers are hands on with check out and any customer requests. The pharmacy is outstanding! The pharmacist recognizes me when I come to the counter and has my meds ready. He takes time to answer prescription questions and easily accesses my pharmacy records and insurance. I have been going to this store for over 15 years and I'm glad there has been little change...