AT&T Store — Local services in Sidney

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Will never shop at this store again and will tell anyone who will listen to shop elsewhere!!!! I went to the store on 7/30/14 after racing to get there before they close and arrive with 15 minutes left before store closes only to be told by the woman working that the store closes in 15 minutes and I need to return tomorrow earlier in the day. This is not an option for me as I work during business hours and had driven there 3 days right after work hoping to get to the store before they closed. and when I got to my car and turned back to look in the store she walked over and turned off the open sign. I called Customer Serivce to make a complaint and the young man took my complaint and was able to find a phone and plan for me in 12 minutes and 36 seconds because I ask him how long that took. I didn't follow through with the it as I'm not sure I want to do business with At&T now but the clerk should have done her job because the person she was helping was almost done as they were at the register and he walked out to his car as I was on the phone getting information from AT&T. SO it was do...

The mistakes the employee at this store made setting up our service led to months of hell involving massive errant charges to my account and illegitimate suspension of my phone service. It was so bad and became so complicated, no one at the call center could sort it out. The issues weren't resolved or even completely understood until we filed a Better Business Bureau complaint and an agent from the company president's office had a look at it.

The agent explained in detail to me what had gone wrong and made it clear to me everything stemmed from actions taken at this store. She said that feedback would be provided to the store which could lead to staffing changes, but that because this store is an "authorized retailer" and not managed by AT&T they could not make those changes directly.

Another thing to note is that she told me that now that the smoke has cleared, there is still a phone missing and it seems it may have been stolen.

My advice is to give the management time to clean house before you even consider visiting...

Went to this location for help cancelling a line and moving lines to other devices due to my mothers passing. Was told I couldn't cancel the line because there was billing for a new device associated. Explained I understood their was billing for a new device and that's why I wanted it transferred to a different line but I am not going to keep paying for a "phone" service line no longer needed. Asked what he/she can help me with and only answers or help I could get was "you can call customer service to see if they can help, this is a RETAIL STORE only". Good to know and I will NEVER buy anything from an AT&T "RETAIL STORE" again. They want it all online? Fine, sorry I bothered you. Likely to change providers due to this experience. Useless is all I can say. One star because zero is...