This shop and Sidney Tire helped me through an impossible situation today. I was going down Ohio Ave in the left lane and hit an absolutely horrific pothole. Roughly a minute later, my rear passenger tire sensor started going off and my car started wiggling. Avoid that lane at all costs — it’s right where it’s about to become 25 mph.
Anyway, I have to pay rent today, and I’m a single mother. All the money I have is going toward my rent, so I was clearly in a bind. I tried Fix-a-Flat — obviously, that didn’t work one bit. So I said “screw it” and called Best One to see if they could patch it. They said yes!
Thanks to a friend’s neighbor helping me out after seeing me struggling — using a broomstick as a rod for the jack (no idea where the actual rod was) — I got the tire off and made it to Best One! That’s where another problem arose. We found the leak… and it wasn’t just a leak — it was a gash. No way to patch that sucker.
I decided I obviously need a car to survive, so I’d bite the bullet and get a used tire. They had just sold the last one in my size to the gentleman in the shop before me, but a man who works at Best One Tire overheard the conversation and joined in. I didn’t get his name, unfortunately, but he was wearing an orange shirt, so I assume he’s a manager or the owner.
I had said a brand new one would be at least $100, and he said, “Well, we don’t know that!” He looked it up and found one in his system — but unfortunately, it would have to be ordered and wouldn’t be in that day. He grabbed the phone and called Sidney Tire, which is part of Best One Tire, and asked if they had any of those tires, if they could stay open, and if they could help me out with a discount. They said yes and yes — so we rushed over there.
We got there, rolled the tire in, waited outside… and then they rolled it back out and said, “No charge.”
I am endlessly grateful to Best One Tire/Sidney Tire for seeing me in a tough situation and helping me out. In today’s world, it’s so amazing to see such kindness. Thank you all so much. I know $60–$85 doesn’t seem like a lot to some people, but that can make or break me as a single mother.
I cannot begin to thank you all enough — and I can’t recommend...
Read moreI recently had 2 appointments with Best One, my wife’s car for an alignment, and my truck for front brakes. In both cases I had incorrectly thought their services were needed.
I took the wife’s car in for the alignment, and after 25 min the desk agent and mechanic came out and said no alignment was needed (we had hit a pot hole pretty hard). They saved us the cost of the alignment. We did have a small diagnostics charge which I gladly paid. Next came my truck, my wife was hearing a high pitched squeal when braking, which I was unable to hear (thanks AC/DC, Ted Nugent, Aerosmith in the 70s for the loud concerts). They inspected the brakes and turns out the front brakes were fine, but my rear brakes were glazed. Since they had been replaced recently at a different shop it will be a warranty job. Best One spent 40 minutes of mechanics time diagnosing the brakes issue, and this time they didn’t charge for their effort. I recommend if you have car maintenance needs visit Best One, they are honest, fair and done excellent work for me...
Read moreWent to review and saw I’d already made a 5 star several years ago. But let me say this, these guys are awesome. I put stuff off and suck at scheduling ahead, every time I call these guys Janice sets me up with the earliest appointment time she can(usually same day). They’re quick and reliable, I use their services for everything including: new tires(cars, trucks, campers, and trailer…lots of tires over the years), oil changes, and tune-ups. Today I brought in a wheel with a flat tire and these guys took time from their lunch break to help me out. Recently my VW has been acting up and even though they were unable to work on my car, Scott recommended a person who offers great prices and is very knowledgeable. However, when I called the guy he stated he was unwilling to work on my car. About an hour later, Scott calls me back and let’s me know he set it up for the guy to check it out anyhow. I’m absolutely blown away by the helpfulness and willingness to take care of their customers. I highly recommend Best One Tire to anyone...
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