The Unfinished Furniture Store Inc — Local services in Siesta Key

Just had a very disappointing experience with this company...I ordered custom size nightstands, paid a 50% deposit and was told they'd be ready in 6 weeks...I called 6 weeks later to see if they arrived at the store and was told they were there...The owner said he'd unpack them and get them ready for me to pick up....later that day he informed me that yes they were there but they built a larger size than I ordered...and he gave me 3 options...1. Take the wrong size (which wouldn't fit in my bedroom ) 2. Wait ANOTHER 6 weeks for the size I ordered to be made and delivered...3. get a refund on my deposit.....

What I expected to hear was along the lines of " we messed up but we'll make it right at our expense...we'll have this order made and delivered to the store within a week....."

I can't comment on the quality of their furniture because I never received any, but their customer service is extremely disappointing....

The owner and his sale rep and the manufacturer all were "upset" that...

We had shopped for months for the furniture color and style we wanted for our new coastal home but none of the new or consignment furniture stores had what we wanted. In February, we finally went up to the the Unfinished Furniture Store in Sarasota, FL and found the style in exactly the right pieces but not the paint color. Mark recommended getting it custom painted by Dr Wood Furniture Repair in Punta Gorda, FL and then having it delivered to our home. The quality of the furniture is very good and the prices are reasonable so we were very happy to be able to get what we needed and grateful to Mark for the referral to Dr Wood Furniture Repair as Jeff, the owner, custom painted the furniture to match a paint chip and even stripped the black metal hardware and painted it to look like anodized aluminum, It was perfect and the service was great. Thank you Mark!

I don't know what is wrong with Google, but it will not let me upload the photos of the finished furniture, but Mark has...

Great place if you're looking for something quality with a specific finish or wood type. Oak, maple, pine. The manufacturer can make things to meet your needs so you really need to know the dimensions of what you want. There are many choices available for tables, end tables, bookshelves, desks, benches, chests, etc. Real quality! The owner is very willing...