Entertainment Earth — Local services in Simi Valley

Having a real hard time giving these guys 1 star, but the last month or so the service has been terrible enough that I have considered pulling alot if not all of our pending orders. They have messed up my account, then assured it was fixed then it wasn't..took weeks for them to get it fixed. Have spent more time on the phone getting orders fixed than actual orders being placed. Then, they shipped the wrong item then asked for them back and my item is now on back order because of this and they don't understand why we are upset. I think they put a credit if $10 on our account that means absolutely nothing to me. The frustration has reached an an all time high. Never had a company make a mistake, then ask for it back, them my order is now on the back burner because of this and $10 is supposed to make me keep all my pending orders. Just not happy with the "customer" service lately and will be ordering from other suppliers from now on......update: called to.place an order today and once again they addressed me as the wrong name and still have obviously not fixed my account as promised...what the hell is so damm hard about fixing an account correctly? The kid I called was absolutely clueless and somewhat rude on the phone...will be thinking about even putting this order trough.... absolutely annoying that they just can't get ot right!!!....update, so as the promise to get better and address stuff...they continue to get worse, even shipping completely wrong items! And even better. They won't respond to emails asking what's going on even when they are addressed to Angie or other managers! This place is really turning into crap and I suggest shopping elsewhere as we are very close to canceling most if not all our remaining pre orders! They just don't care and do nothing when something does go wrong! Just terrible!

Update: so there guys continue to send damaged items claiming mint guaranteed...if not the want to give you a small discount. Hello? Inbox collector here so your lil discount is not worth it. Also, after several pre orders were cancelled,months later costing me the chance to order elsewhere that was in stock at the time, ends up screwing me over cause it's sold out everywhere! This company and its customer service are absolutely atrocious! And Angie does not do a thing for you btw, she acts like she listens and give off attitude like your bothering her. We will be shopping elsewhere from now on. Avoid wasting time and money on EE and do yourself a favor and look elsewhere. These guys are constantly screwing over collectors! They deserve a -0 rating that's how...

Horrible funko pop condition they sell ment condition pops and not ment condition pops but what they fail to tell you about the knot meant condition is the Box can be bent to all hell bent out of shape damaged and they don't tell you that in their advertisement listings and with the picture that they provide is a picture of a perfect brand new condition Funko Pop that's how they get over on you when they List It and you click on it and it has all the information before you add it to your card you can see the picture of the Funko Pop inside the box and you click on it and zoom in to the image it's a perfect condition under not meant not meant condition generally refers to as used in the collecting world that term means used that term doesn't mean damaged I'm writing this review to save the next person I have been collecting Funko Pops for almost 10 years and I have never ever ever ever had a damaged product in my collection until now when I receive my Funko Pop from them it is unreliable and you truly do not know what you're getting to me a business that accepts a damaged product in word play with it on the description to try and make it as good as possible without being truly honest in their description information and for all of us collectors out there that know what we're doing a box counts for majority of the product value especially Funko Pop fire Funko Pop collecting the Box counts for almost half its value I hardly ever ever write reviews on businesses but it truly goes for anything and everything when you're buying online you truly do not know exactly 100% what you were getting and I understand that you don't know which way the bag of flour is being opened or...

Paraphrasing Lando's quote to Vader in The Empire Strikes back - but oppositely - "This deal is getting" BETTER "all the time."

MINT CONDITION GUARANTEE

110 PERCENT LOW PRICE GUARANTEE

SUPERIOR, PROFESSIONAL, AND COMPASSIONATE CUSTOMER SERVICE

=

HUGE ENTERTAINMENT EARTH FAN

EE just keeps getting better and better. WOW! My wife and I LOVE EE. We've been ordering from them for YEARS for all of our Star Wars and Transformers collectibles.

They are ALWAYS easy to reach, and easy to talk to (try to get a hold of any of these other retailers by phone and see how long that takes you). Whether it's help with a coupon order, or on a rare occasion we needed to cancel an item or process a return with their HASSLE FREE 90-DAY RETURNS, these guys are ALWAYS there for us!

We just recently inquired about their LOW PRICE GUARANTEE (After 10+ years, we never once had to because they're prices are always THE best - don't get me started with talking about their AWESOME sale promotions they ALWAYS seem to have every single month) because a Transformer we preordered was a measly $4.00 cheaper at another site, and just as a lark, my wife was curious about their LOW PRICE GUARANTEE and called and spoke with Sid about our order...

Well, not only did Sid refund the difference, we got an extra 10 percent credit too. 110 Percent in this economy? Wow! EE really gets IT. They understand that now more than ever, every little bit counts what with prices increasing everywhere day by day.

We're really looking forward to another 10+ years with EE because "This deal is getting" BETTER "all the time."

Thanks...