The Home Depot — Local services in Simi Valley

DELIVERY PROCESS NEEDS REVAMPING I was supposed to have a refrigerator delivered last Tuesday. I called around noon to report that I had not received any notification about the delivery. The person I spoke to looked up my info and told me it was "in transit" and should be delivered by 8:00 PM.

At 8:00 PM no delivery had been made. I called and spoke to a different person who told me there was a glitch in the system and my refrigerator was supposed to be on the box truck but that did not happen. She said she would try to get my delivery scheduled for the following Tuesday, today.

Yesterday I called to make sure it would be delivered today. Nobody could tell me. Late in the evening a nice man called and told me it was supposed to have been delivered last week, but something happened. He didn't know what happened,, but he would try to locate my refrigerator and get it on the truck for the following day. He suggested I call back in the morning.

I just called, at 9:30AM. I was told THERE IS NO WAY TO KNOW IF MY REFRIGERATOR IS GOING TO BE DELIVERED TODAY. Apparently a box truck comes whenever it feels like, takes some delivery items and leaves. NO ONE IN THE STORE KNOWS WHAT IS ON THE TRUCK.

This is beyond ridiculous. I'm supposed to spend another day waiting for an item that may or may not be delivered and NO ONE AT HOME DEPOT CAN TELL ME. BTW, the delivery window is 6:00 AM to 8:00 PM.

C'mon---- you should be better than this!!

UPDATE A male called me to verify my address for delivery. He told me that they would not bring the refrigerator into the house. I told them Home Depot had said that the refrigerator would be brought over the threshold into the first room. He asked if there were stairs. I told him two steps as I was on a raised foundation.

When they arrived, he told me they would leave the refrigerator at the bottom of my front porch steps. I told them Home Depot said they would bring it inside.

He told me that he didn't work for Home Depot and that Home Depot "shouldn't tell people we are going to do things we aren't going to do." He said they couldn't bring it up the two steps because the dolley was broken. I said, "you should have a dolley that works."

He replied, "We should but we don't," in a really snarky tone. I had a guy at my house doing some painting. He got his hammer and helped them repair their dolley. They literally crossed the threshold then took the refrigerator off the dolley. I think they only put it back on the dolley and moved it further into the house when they realized they had blocked their exit.

To top it off, the refrigerator had 3 dents and a huge scratch. I was pleased with the original price but its not worth the aggravation. I am returning the dang refrigerator. Ugh.

I kind of like Home Depot--- I have spent a ton of money I the last few weeks. But they have GOT to get this subcontractor delivery thing under...

I seriously can't understand how this store can possibly be run the way it is for as long as it has been. I have yet to ever have even heard of the incredibly repetitive failures that this store has had in regards to my last several orders and purchases. It's literally been beyond belief.

I ordered normal, in stock building materials from this store (concrete, rebar, drywall, plus some adhesive, tie wire, and small things. All of these were in stock. I ordered from this store, and they just transferred my order to another store. The others store called to say they couldn't make it ON THE DAY DELIVERY WAS SUPPOSED TO HAPPEN. No one could answer why this store transferred to that other store. It was a disaster.

A few weeks later, I was back at this Simi Valley store to order some special order doors. I ordered them in the beginning of July. Thus far, my due dates have been 8/1/18, then 8/8/18, then 8/22/18, then 9/6/18, and today (the last due date) they said it would be 9/14/18. They don't respond to any emails, and I'm now in the process of filing a complaint with a few consumer protection agencies in CA.

It kills me to write this review. 85% of the employees are absolutely terrific. Now, the doors aren't exactly the fault of this store, per se. However, in a month of asking for some form of answer, they haven't bothered to even acknowledge me. Finally, after emailing corporate (who cc'd me on their emails), the store responded to corporate saying it's not their fault and let the customer (me) know when they arrive.

Again, the delay isn't the store's fault, but the terrible...

I was looking for a product in their website, and it said the product was in limited stock at this location. Online purchase was not available so only way to buy the product was either to drive there quickly to buy it but this shop is more than 20 miles from my home so I had to request hold until I drive there to make sure the product available until I get there. I called their customer support but a woman was telling me why I could not purchase online underlying that I didn't know something about how to get their stuff online. I didn't argue but instead I asked politely if she would be able to hold the product. She said they normally don't do that, but she allowed to hold it, so I was able to get it later of the day. When I got there, their customer support area was holding my product, but the staff told me that I needed to move the product to other checkout area to pay for it. The product was heavy and I had to move it with my daughter. I have not seen any customer support that is not able to process the payment. Anyway, checking out and moving it to my car finally, I saw a post-it note on the box that read "customer has trouble online purchase" ??!! This is an unprofessional remark. They should know better how their website work and how better they listen to what customer was concerned at. The reason why I still give three stars is they were eventually able to hold the product but their quality of customer service, understanding how their online logistics works, and communication with customers need much...