Audio Playground Electronics — Local services in Sioux Falls Township

I had an automatic start installed into my car about 2 years ago at Audio Playground in Sioux Falls. Since then I have gotten a new vehicle and wanted to transfer the auto start into my new vehicle and I had also moved to Rapid City. I called around local businesses in Rapid to look at possibly just buying a brand new one to save myself the hassle of driving back to Sioux Falls to get this done. To do a brand new one it would cost $300+ so I called Audio Playground and explained to them my situation and asked how much it would cost to have it re-installed into my new vehicle. I was told $125-$145 with tax and I asked them if I would need to buy any extra parts or anything for my new vehicle (I gave them my old vehicle model/make and my new vehicle's model/make) and they said no, that since I had a 2004 before it was new enough to just transfer it to my new vehicle. I made an appointment for this last Saturday and drove all the way from Rapid City (5 hours!!) to have this done. My mom had to drive my old car(which is now my brother's car) in and I drove my new vehicle. Once they had taken out the sensor and all of the wiring from my old car (which cost $26) they said that if I wanted to transfer the auto start into my new vehicle that I would have to purchase a $100 module part and my total cost would end up at around $300 (DOUBLE what I was told on the phone.) Weird that after they had already taken out the auto start they just magically realized that I would have to purchase this part that I was told I wouldn't need when I had called before. I told them I could have stayed in Rapid City and just purchased a brand new one for that price. So I asked them to put it back into my old car so my brother could use it and I would just buy a new one in Rapid. They said that it would be another $100 to install it back into my old car. Why would I pay $126 to be in the same predicament as when I came there?! Obviously, I went home and everyone that I talked to about this said we got seriously screwed over. I went back later that day to speak with a manger because I felt very taken advantage of. The owner/manager of the store is a JOKE!! Along with the older guy. It was literally a gang up, I was being yelled at by the both of them. There was literally no reasoning with any of the employees. They didn't care that I drove 5 hours for this appointment, they didn't care that I was told TWICE it would cost me between $125-$145 total, and they certainly didn't care about what I thought. I have never felt as disrespected in my entire life. DO NOT GO HERE, YOU WILL GET SCREWED OVER!!! Yes, it might be cheaper initially, BUT YOU GET WHAT YOU PAY FOR!!!! I have literally never had a worse customer service experience in my entire life, I have never written a review on a business until now and if this saves even one person the trouble of what they would go through at Audio Playground, then it...

After visiting several other audio shops while in town (from Rapid City) and looking to upgrade my really old Alpine type E subwoofer with a new shallow type S or a shallow JL, I was told by a few other places in town to check here because they are an Alpine and JL dealer.

The selections were great and the two staff members were very friendly and eager to answer my questions. They asked what I was looking for and why I was looking at that particular subwoofer, I explained what I was wanting to acomplish and was met with a very understandable response. The younger guy gave me a suggestion of switching from the Alpine to JL because of the performance difference for the power that my current amplifier can offer.

Since I am out of town and my local shops offer these but they would have to be ordered from them anyway, I asked them if they would be willing to ship an item. They were very willing to work with me on making a sale.

I will be sure to give them my business and not only when I am in town. They earned my repeat business by being friendly and willing to work with me. They never tried to push me into a sale while I was there and that is what sold me on Audio Playground as a...

Amazing & service LONG after purchase. My mom got me remote start & installation done here for Christmas (yea, I've got an awesome mom-in-law!) back in 2011, my car had maybe 100,000 miles on it... in August of 2019 at 308,000 miles; we had to replace it due to cosmetic damage. During ALL of those miles in between, ANY time I came back in need of a new fob battery, if my battery was disconnected, & or I got a new car battery & needed it reprogrammed/reset (Idk if either of those are the correct word, but its my best uneducated guess) they were always quick to help me & were ALWAYS super speedy to get it working again. Even tho resetting it was super simple & they showed me how to do it myself; I'd ALWAYS forget how, & end up coming back. It'd take only a minute at most to do it, & they were always patient & kind with me; & in all those years I never even once got an eye roll about my inability to remember how to do it myself. My new car will definitely be...