Rescued Living — Local services in Sisters

I ordered a print, which needed to be custom framed. I was told it would take 4-6 weeks for the order, and she would call me when it arrived. After five weeks, I decided to follow-up with the store to check the status. I live about 35 miles from the store. The sales receipt has no phone number. The store has no website. There is no phone number listed in the White Pages, and I could find no phone number for the store anywhere on the web. When you combine that with the store's "all sales are final" policy, it gave me cause for concern. So, I looked up the business on the Oregon Corporations Division web page and found a phone number, which I called hoping it was the store's number. Nope, it was their law firm. I explained the situation, and the law firm offered to forward a message. I decided to go to the store and check the status because of the concerns above. After talking to the sales clerk briefly, the clerk left the store and fetched the owner. The owner went off on me for calling her law firm, as if I had done that intentionally and it was somehow an affront. I explained my concerns, as stated above, and told her she should expect customers to try to figure out a way to contact them given the circumstances. Then I found that my order had already been in the store for a few days, and I had not received a call. The owner said she had send me a text, insinuating it was sent days earlier. I later found out the text was sent that day, as a result of the law firm's message, while I was driving to the store. As another reviewer observed about the owner, she then tried to play the victim, saying their web site was under construction, their business phone had been assigned to someone else, her kid was sick, and she was backed up on orders, and a few other excuses. She also delivered those excuses in the most condescending tone imaginable. This person has no business being in retail, and her business practices are pathetic--no phone, no website, all sales final, etc. It's a nice store, but I'll...

Yikes. Alright let's start with giving credit where credit is due. The product was really quite good -- if it were the right product... RL sent me the wrong size and I emailed to try to resolve the issue. When I didn't hear back, I messaged the store on Etsy a few days later. When I didn't hear back from etsy, I posted a negative review. Anyways, about a week of trying to contact the owner I get a flagrantly accusatory message on etsy of the store owner playing the victim and throwing a tantrum that my allegations are slanderous.

Miraculously, after noticing my bad review, the store owner finally was able to contact me immediately with no effort at 10 PM on a Sunday.

The owner also implied that they don't trust me to send a replacement and alluded they believed I wouldn't send the wrong item back. The store owner claims they sent me some emails, but I've searched my inbox and its not there. I also left my phone number so contacting me should not have been an issue.

Rather that apologizing after I showed the store owner my inbox, the owner proceeded to play the victim and imply that I'm somehow getting satisfaction out of leaving bad reviews. Um.. No... This has just been the absolute worst customer service I've seen from a boutique vendor. I try to support small businesses, and in turn have come to respect the their hard work and appreciate the quality of their curated goods. This is the only instance where I am left regretful of doing so.

When confronted about the bad service, RL aggressively asked me what I expected. So, let me outline my basic expectations: (1) have a phone number; (2) if I leave my phone number, don't use not having a business line as an excuse to not reaching out by phone -- obviously you have the means of making a phone call; (3) don't come out the barn door accusing a repeat customer of insidious buying practices; and (4) apologize after throwing a tantrum at a customer who is literally just trying to get what he paid for rather than doubling down on...

Visiting and shopping at Rescued Living is truly an artistic experience. The merchandise in the store is all so unique, ranging from large pieces of stand out furniture items to small pieces of jewelry! You will find kitchen items, cookbooks, pillows, holiday gifts and decor, gift cards, table linens, to Sisters, Oregon momentos, … each making an artistic and naturally rustic statement. Casey, the owner, curator, designer and mastermind behind the store has created a home ‘boutique’ that inspires. Rescued Living is definitely a ‘must stop’, uplifting experience. A wonderful addition to...