Best Buy — Local services in Snellville

BUYER BEWARE: Deceptive Sales Practices

TLDR: Do not buy from this location. If you have to, do not buy with Brendan, but If he happens to be the only person in the store, then please listen carefully when he is pitching ANY protection or warranty plans to you and confirm with as many people as you can preferably BEFORE you swipe your card. In short, don’t buy any warranty from no Best Buy, period.

READ IF YOU GOT TIME: What’s the one thing most AirPod users have in common when it comes to the AirPods? They keep losing at least one of them! I am sadly one of those people so when Brendan said I could, “bring my AirPods back to the store for a replacement if I lost one of my earbuds”, I was VERY interested.

Brendan sold me a Best Buy protection plan for $150, promising the world to me basically. he kept saying, “it covers EVERYTHING but lost or stolen,” right? But then he would say, if I “LOST” one earbud, I could come back for a a whole new set of AirPods. Now I had to take a seat for this one, and needed him to explain how this would work in as many different ways possible.

How can you say you don’t cover lost or stolen, but then say if I LOST one part of the item, then you’d cover it? I’m a paralegal who usually spends all week buried nose deep in contract law so all the alarm bells were going off in my head.

So I read all the terms and conditions, making sure to ask questions about something that I didn’t understand. I asked him if I would get a copy of what he had just verbally told me in my email, he said of course.

So i paid for my item and at the door, happened to see Marcus. I asked him if I could just tell him what I had just been informed and correct me where I was wrong.

Guess what. It was wrong. ALL OF IT.

You know what bothered me the most? If I had lost my AirPods earbud within the protection period, I would have been on the phone with corporate about “he said she said” when I came asking for a replacement for my AirPods.

Apparently, according to Marcus, the policy does NOT cover lost or stolen, but “some employees” have admitted to making exceptions to this policy. Marcus however made it clear that this was not the norm and you are more likely to NOT have someone make said exception; except maybe you happen to go to the same person who sold you the item AND the promise of such an exception.

Why then sell a product on touting the exception as an included benefit? I hate being deceived. How many more people have been deceived about this?

I returned my whole order. I’d rather drive 30 minutes away to another store that will...

If you really have to purchase something here, do not use their Geek Squad for installation. I thoroughly regret wasting my time with these incompetents.

I purchased a front and rear dash cam and paid an extra $200 to have it installed and get a total tech membership. A total of over $500. When we went to the installation appointment they were so rude and treated us like trash. We didn't know where to go and they just yelled at us as if we did something wrong. The manager at the time apologized and they finally began the installation, but they didn't start on time and something that should take no longer than 30 mins took almost 2 hours. To make matters worse, after installation the mechanic told us that she knows nothing about the camera and all she knows how to do is attach/wire it into the vehicle. It broke that same week because she didn't install it properly.

We paid another several hundred for a new one which was supposed to be installed today. When we showed up they told us that our appointment was cancelled and they never bothered to let us know. They expected us to wait around for 3 hours until their only available mechanic was finished with another vehicle. Keeping in mind that these people only work after 5pm so they expected us to wait until 8pm.

This place is a joke. They treated us like total garbage. They showed no respect or consideration for the time we wasted, the grievous amount of money we spent and the hours it takes for us to drive to these appointments. I have no words. They treated us like trash, not people. Just complete garbage. Got a refund and will be going to see a real mechanic, not these clowns. I am disgusted and so angry. These useless creeps did nothing but make false promises and give us the run around. They should be ashamed of themselves.

Update 3/2025 I have finally finished the repairs which cost me so much time and money. A while after the install I found tons of damage to my car from where the rear dash cam was installed. I had leaks and water damage, clips were broken, cable channels were broken and tons of other things. They just covered it up like cowards. I noticed because my trunk was wet every time it rained heavily. When I had it looked at we saw all the damage underneath. These people are just scum of the earth and don't deserve to have...

Well, that was quite an unpleasant experience. Stepping in, it is the typical Best Buy, although they do not seem to have as much as other stores, and it feels cramped. Things are not very organized. Overall, it is a typical Best Buy, with just a little less of certain things. I went to a Best Buy in Duluth the day prior, looking for a screen protector for my phone. Turns out this Best Buy (in Snellville) had the ones I needed. I decided I would go the next day. That day comes and I step, do my own searching. Found nothing. I asked one employee. That person told me to check a particular area, which I did. I went there again and looked even harder. I asked another employee and they asked if I checked the spot I just went to and another area. I checked both already, so I answered "Yes." The response was "Well that's where they should be." Both of these employees just walked away after their quick responses. I understood it was relatively busy but this was ridiculous behavior. These were the same employees I did not see talking to any customers, instead power walking from one spot of the store to the next. Then Andrew stepped in. He spoke calmly and listened. He was already completing another task to help a customer and told me he would be back to assist. What happened? He came back and helped. He even walked around and searched with me. He found the screen protector in a spot that had a bunch of different cases hanging, unorganized. Not at either of the places the two hasty employees told me. Andrew was calm and moved right into assisting the next customer. I went to check out, pay for my screen protector (which is crazy how pricey these things have gotten lol). At the register, the cashier became condescending, asking why I'm spending so much on the product, and telling me "Walmart has this for 99¢." Okay? Not the best experience. The only person who had their name tag was Andrew. The others may have hidden their names because they knew what behavior they were choosing...