Geek Squad — Local services in Snellville

It's unfortunate! We have yet another large department store with very poor management and customer service practices. Absolutely no one is willing to help resolve simple issues. Instead, everyone passes the buck! I went in to the Best Buy in Snellville and spent more than $1500 for car audio equipment... The store was short on a few parts and they placed an order for the unstocked equipment. However, that was 3 weeks ago. I have not received the equipment which was supposed to be shipped FedEx. I was told by more than one Store Rep to call FedEx. FedEx told me they never received anything to ship and the store needed to research the issue. The store said they can't find the equipment and this is after trying several times and talking to a store manager. So now, I have paid for equipment and the install date is approaching fast...? Wow!!?. How is it the store can place an order, but you can't research to find out if it was shipped from your warehouse? Poor poor poor service! But of course... the "on hold" recordings clearly states they guarantee "the best customer experience?" It is more like, "get the money and who gives a damn afterwards?" The string of calls and disappointments behind this purchase has made the experience a "TERRIBLE EXPERIENCE." I really should have followed my first mind and went to the competitors! The issue is still unresolved and I have been given yet another number and extension to call on Wednesday... LMAO!??? ...

Just make sure you read all of the fine print before using. The tech Josh that helped me was honest about not waiting one to two hours but it could take approximately two to three hours. Plus my $129 to have a rear camera installed with the wires buried did not include mounting the monitor. I gave the poor guy grief, and he was patient with me and handled himself very professionally. Still, I had to pay an additional $49.00 for them to mount the camera. If you read the fine print it is very unclear that there is an additional charge for this. However, Ruben pointed out that when booking the appointment, there was print that recommended to call before coming in for final pricing. Both Josh and Reuben were very patient and very professional and I highly...

Dont use geek squad when need money for warranty they take the money.they told us we r elite customers but so hard time we got from them is crazy.We got kitchen aid top of the line refrigerator paid 4000 dollars got extended warranty but within a year the compressor went down . They still have not taken care of it. It's one call after another. I request people beware dont go to geek squad . If I could give no star I would be very happy. They hire third party to take care of and still not able to get it done . I am been waiting for almost 8 days and they r telling to me wait for another week because compressor r back order and not in...