KAY Jewelers — Local services in Snellville

I’m not one to write reviews but after my poor experience felt the need to write one. My two friends had gotten their daughter’s ears pierced at this location and had good experiences so I expected the same when I went. When I walked in, I was not acknowledged by attendants even though I had made eye contact with one. Initially I didn’t think too much into this as all the attendants had clients. After waiting for about 5 minutes, I noticed one of the attendants had come closer so I decided to approach her to see if someone could assist me. Her response was “well, I’m the only one that can pierce your daughter’s ears and I’m helping someone else so…” and continued to do what she was doing. There was no “I’m sorry, I’m helping someone else but can absolutely be with you when I’m done”. I proceeded to ask “so are you saying you can’t help me?” And she responded “no, I can help you but I’m with someone else but they haven’t even decided what they want so I’m not sure how long this is going to take”. By this point another attendant had come towards us and suggested that I make an appointment to make things easier. I decided to leave and considered making an appointment over the phone. However, after thinking about my experience, I have decided not to come back to this store. From the beginning I did not feel welcomed and ultimately now feel uncomfortable having my daughter’s ears pierced here. To say that I’m disappointed is an understatement. I understand the holiday season is busy and stressful for retail, but I also work in the service industry as a nurse practitioner and would not treat clients like this. I hope this was a one off as I don’t wish for other customers to...

I do not recommend having ears pierced here. I brought my 9 year old to have her ears pierced. The store manager did the piercing. My daughter was crying from the pain after the first ear. I’m not sure what caused it to be excessively painful. I noticed that the woman doing the piercing was tugging on her ear lobe and twisting it. My daughter also said she felt like the woman was rough in how she removed the piercing gun afterwards. When the manager did the second piercing, she pierced it significantly higher than the first. The manager apologized for the mistake and stated that because my daughter was upset, she was trying to hurry up and finish the second piercing. I was told to remove the incorrectly placed earring and allow it to heal before having to repierced. This made my daughter even more upset because she was so worried about having to go through the experience again. The manager told me they would do it for free at Kay’s , but I was not comfortable having them redo it. We went to Claire’s, which is only a few stores down, to have the ear repierced. My daughter had a great experience there with very little pain. I asked the manager from Kay’s to provide a partial refund for the piercing seeing I had to have to redone. I was told that she would not offer any refund and I should call customer service. I filled a request with them and am waiting...

My father took a ring to be serviced at this location in February 2019 and was told in March 2019 that the ring was 'lost'. We processed police report with officer BOHN (#978). We had initially wanted to code it as 'Stolen' but this officer said we couldn't consider it stolen because the item hadn't been missing for a longer period of time. Now, it's been two years and the ring has not been recovered. I would say at this point, the ring is not lost but should be officially labeled as stolen. Obviously, during the chain of custody in which Kay Jeweler was in possession of my Father's ring, someone must have taken it with others. This ring my father took to be serviced and trusted Kays Jeweler with, was my Grandfather's ring. When my grandfather died, he left everything to my Father, including this ring. Kays Jeweler still has not offered to properly compensate my father for his loss. They offered to give him $1200 to use at their store. This ring was not bought at their store and that amount does not take into affect the sentimental value. This ring was in my family for more than 50 years! I'm disappointed in the stores treatment of my father's precious belonging and their lack of accountability. Please do not support this establishment and seek business elsewhere.

Update: nothing...