Upon entering, it was nice and pleasant on the inside. The hostess was warm and welcoming as she explained their process. She offered me water and an ounce of wine.
The service I requested was an hour foot massage. She massaged everything except for my feet. I did not enjoy the service. She applied excessive pressure on bony areas of my chin. Even after she saw me wincing, grimacing and flinching she continued. After a few hand gestures and constantly jerking my leg away, she adjusted her level of pressure.
After she went to retrieve the hot stones , she nearly BURNED me TWICE. Those stones are scorching, and she should have been more aware of how hot they were before she applied them to my skin TWO times. She was negligent and careless before application to my leg. After the 3rd attempt, she didn't even apologize for nearly burning my skin. My body remained tense the ENTIRE experience.
Final verdict: for $62 cash/ $65 card... somehow turned into $68 with a card, plus 20% gratuity. The massage therapist was HORRIBLE, and she did not deserve 20%. I stand on my feet all day and to not get what I paid for after spending almost $80 was disappointing. I...
Read morei used classpass to make the appt. and they’re technically a concierge service so classpass has to ask them if it’s ok to book the appt and have the service be paid THROUGH THE APP WITH CREDITS. i should’ve known to walk out when i booked the appt for 3 for a body massage and she asked me what i wanted.. girl, i made an appt AND chose the service through classpass which the business approved! so i got my massage done and it was fine. ambience was good, but there are curtains that are used as “doors” for the “rooms” so i felt uncomfortable getting ya know, naked because the curtains were jammed and i couldn’t close them properly. she didn’t ask me if there were any specific spots she should hit, and when i told her she briefly touched it and moved on, i didn’t feel like arguing. then it was time to pay…. which… i shouldn’t have. i showed her the classpass app and she just looked like me like i was dumb and said “cash or card only” girl what? your business approved this though? i was soo irritated that i just paid and left and even left a 20% tip because i did not want to...
Read moreWent for my friends birthday yesterday, she thoroughly enjoyed her service (which is what mattered most), me not so much. My massage therapist, Frank, was rough, abrasive, aggressive in his technique, so it wasn't enjoyable. I mentioned, several times throughout the massage, that the pressure was too much, he would lighten for a few seconds and go right back into the same level of intensity. It wasn't just his pressure but technique, for example all the massages I've had when they get done massaging your leg, they'll gently lay your leg down; Frank just let my leg go, which sent it crashing into the bed (or just plopped it down), he had a cracked nail on his thumb so I continued to feel scratching throughout the massage.
Make matters worse we came out and I asked to tip my friends massage therapist 20% and less than that for Frank, she said "20% minimum is required for all massages" I was...
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