T.J. Maxx — Local services in Snellville

I went into Tj Maxx yesterday to get two Valentine’s Day pillows, I get to the counter to pay for my things I ask the cashier to scan my TJ Maxx discount card. I didn’t have the hard copy on me so I showed her the one in my phone. Mind you I always shop at this location and whenever I don’t have my hard copy I use my phone. The cashier (she was on the second to the last register on the end at 7pm 12/27) she proceeded to tell me I couldn’t use my card. I ask her why while the young lady next to her with the push brooms stuck to her eyes stared at me like I was wrong for asking the question. She said “ I’ll go ask my manager” she came back and said “we’re not suppose to scan from the phone” I said “I was literally in here two days again purchasing a macron stool and I scanned my phone for my discount” she said “we can’t do it” so I said “don’t worry about it then thank you” and I walked away. As I walked away she dropped the items I picked up behind the counter and said really sarcastically “have a nice day” and the cashier next to her says “ you’re so petty.” So I turned around and told her “she can be petty all she wants and I was not the one”. This store really has poor customer service even the day I went in for my macron stool the stool didn’t have a sticker pice tag on it so the cashier tried to guess the price she told me $89 I said it’s another stool back there the sticker said $59.99 she called for someone to check the sticker I stood at the counter for 10 minutes before deciding to just go get the other stool myself. Never mind the fact that I had my toddler with me. This store really needs to retrain their staff on...

DO NOT SHOP AT THIS LOCATION!! I bought a sweater at this location for a good bit of money. Not even a week later I ended up wanting to return it because I found something better elsewhere so I returned to the same location. The cashier immediately started looking at my item up and down then said “the tag on here is wrong. We don’t sell this item here so you cannot get a refund”. I asked to speak with multiple people including managers and each said the same thing. Basically some random shirt got put on their shelves with a TJ Maxx tag and they refused to issue any kind of refund though it was obviously their fault. What kind of quality control is this when random items are on your sales floor that you don’t claim responsibility for?! No one apologized as they literally stood there and stole my money. I asked what I could do in the future to prevent something like this from happening and they couldn’t give me a straight answer. Something super fishy is going on here! They said that the cashier who originally checked me out wouldn’t have caught the error but as a customer I’m out of luck if I choose to return or exchange. So there could literally be hundreds of fake items on the sales floor that aren’t sold by TJMaxx but with their tags and after you purchase it and try to return, you cannot get your money back.

Oh, I ended up going to a different TJMaxx store and was able to return and get a refund with NO PROBLEM!! Avoid this location at all cost! The corporate phone line was closed at the time of this incident but I plan to file...

I’m not one to leave reviews, let alone if they’re negative ones. I went today Feb 13th at 6 pm. Initially I was only going for some boxers but stopped by the jewelry department. While there I saw a bracelet that I was interested in buying. While waiting there, the employee in charge of that section ignored me the entire time. I decided to walk away and meet up with my mom. I decided to return a second time but this time with my mother in hopes that she would pay attention to us. As I was waiting there, at least 5 more customers came after me. After she was done helping a customer that arrived before me, she proceeded to ignore me and help everyone else that came after me. Even after another customer told her that we were there before her she still ignored us and helped that customer. She was absolutely disrespectful. I’d understand if she was extremely busy and people were swarming her, but she didn’t even look our way once and even after a customer informed her we were there first she proceeded to ignore us. Thankfully the cashier that cashed us out helped us out. She went out of her way to make sure I got my bracelet. After waiting for 30 mins to only be ignored I would not recommend shopping at this location. The only thing that made this experience somewhat positive was the cashier that went out of her...