Firehouse Subs Snellville — Restaurant in Snellville

Dear Firehouse Sub,

I wanted to take a moment to express my heartfelt gratitude for the extraordinary effort that Shawn, one of your team members, put into making my birthday incredibly special. As an EMT, I dedicate my life to saving lives, and it means the world to me when someone goes out of their way to make me feel appreciated.

Shawn's kindness and thoughtfulness truly touched my heart. He went above and beyond to ensure that my day was filled with joy and happiness. His genuine effort to make me smile speaks volumes about the exceptional service and care provided by Firehouse Sub.

It's often said that heroes don't always wear capes, and Shawn exemplifies that sentiment. The small gestures and acts of kindness he extended to me have a profound impact. They remind me that even in the midst of the demanding and sometimes challenging work we do, there are individuals like Shawn who go the extra mile to brighten someone's day.

Please convey my sincere thanks to Shawn and the entire Firehouse Sub team. Your dedication to customer satisfaction and creating a welcoming environment is truly commendable. The delicious food you serve is only surpassed by the warmth and compassion that emanates from your establishment.

Once again, thank you from the bottom of my heart. I am grateful to have experienced such kindness, and it has reaffirmed my faith in the goodness of people. Firehouse Sub and its incredible staff, like Shawn, are shining examples of the positive impact that a single act of kindness can have. ASHLEY THANK YOU FOR THE BIRTHDAY WISHES 🎂 🥳 🎉 AND STAFF

With deep appreciation and warm...

Firehouse Subs in Snellville is a solid choice if you're looking for a satisfying, freshly made sub sandwich. Every item on the menu is made to order, ensuring that you get your meal exactly the way you want it. The freshness of the ingredients is evident with each bite, from the crispness of the veggies to the quality of the meats and cheeses.

What really sets this location apart, though, is the friendliness of the staff. From the moment you walk in, you’re greeted with genuine smiles and a welcoming attitude. The employees go out of their way to ensure that your experience is enjoyable, whether you're dining in or taking your meal to go. It's clear that customer service is a priority here, and it shows in the little details—like making sure your order is accurate and checking in to see if you need anything else.

The cleanliness of the restaurant is another highlight. The dining area is always well-maintained, with tables promptly cleaned after each customer. The same goes for the restrooms, which are spotless and stocked with all the necessary supplies. It's clear that the team takes pride in keeping the environment pleasant for all guests.

Overall, Firehouse Subs in Snellville delivers a consistently great experience, combining tasty food with top-notch service and a clean, inviting atmosphere. Whether you’re a regular or a first-time visitor, you’re likely to leave satisfied and...

I had a horrible service experience at this location. The location was having issues with the card reader the day i came in for a couple of sandwiches. The machine malfunctioned and when they requested I put my card on the reader for a third transaction when I already saw the charge clear as day on my account, I refused. At this point my sandwiches were already made, which was not a short period of time later. Instead of just giving me my sandwiches for the inconvenience, they tried to assure me that the original charge had been cancelled and would be refunded to my account within three to four business days. I was not comfortable with running my card again. At this point the rude young lady behind the counter had not even provided a receipt with the refund information on it. The manager was not even in the store to assist with resolving the issue. The lady behind the counter had to call the manager on her personal phone and hand it to me to speak with the manager. The manager informed me that if I didn't run my card for the third time they wouldn't give me my sandwiches. I ended up leaving without food, and I'm sure they just threw the sandwiches away. As a past retail manager myself I know this was ridiculous and the completely incorrect way to handle this situation. I will not be visiting the...