We needed to purchase a second bed for our home and decided to return to Mattress Warehouse of California as we had a great experience with our first purchase a few years ago. Once again we received the same excellent, educational service as we had before. We even had the same sales person, Natalia. I personally feel this says something about the company and how they must treat their staff. For a sales person to stay in such a position for that length of time, they must be happy in what they do. It has been years since we last came. And just like before Natalia took her time to educate us on the different types of mattresses. The financing options were explained thoroughly and very helpful. She even offered next day delivery! I truly wish we could have taken advantage of that but we both worked that day. So she set it up for the following day which worked out perfectly for us. The delivery truck even called us prior to arrival to let us know they were on their way. The delivery guys were on the ball and set up and removed our old bed in less than 30 min. No fuss, no muss and left us once again VERY HAPPY CUSTOMERS!! My husband and I struggle to find a middle ground on beds and she was so very patient with us. I recommend this store and its knowledgeable staff every...
   Read moreI would like to thank Natalia (store manager Mattress Warehouse of California, MD - Lexington Park) her excellent support and customer care, product knowledge. She provided timely and helpful advice regarding the mattress I was purchasing. She let me know all the important information regarding the product including its features, warranty, adjustable bed frame and how to protect new mattress. Natalia was extremely attentive and she listened to all my concerns with a great deal of patience. She also ensured that I received all the information regarding the types of payments for my purchase. I was very thankful that Natalia explained which product will suit my needs best. She has a caring approach and she is a true professional. Please accept my gratitude towards her for speedy and efficient services. I was able to complete the transaction within minutes. Great service makes your customers feel that you care about developing a long-term relationship that means more than just making a sale.
I would love to recommend your company to anyone who needs a new bed in the future. Keep up...
   Read moreI've been looking for a new mattress for 2 months. With so many different brands and types it's a little overwhelming. I had no idea which one was best for me. I have chronic low back pain and lately it's really bad in the morning when I get up so I know i needed a new mattress. I saw bedMatch advertised at Mattress Warehouse and decided to go in and give it a try. I spoke with Natalia and she explained how bedMatch worked and that it would recommend 6 types of mattresses that would be best for me. She was very knowledgeable about each mattress I tried and at no time did i feel pressured to purchase the more expensive ones. I purchased the mattress on 1/9 and it was delivered to my home on 1/11. Tonight will be my 8th night sleeping on it and I love it! My low back has subsided considerably in the past week. I like the mattress so much I will probably go back and order the adjustable base for it. Thank...
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