GameStop — Local services in South Charleston

This location consistently opens late. Today (2/28) they were over 20-25 mins late opening and last Friday I have no idea what time they opened because I waited around for an hour and a half. The location in Nitro is also notorious for opening late. Last time I visited the nitro location myself and several other guests waited for over an hour. I had to leave to go to work and I’m not sure what time they opened or if they even opened at all. Whoever is in charge of these stores in this district is probably unaware that this is even happening but it’s frustrating and time consuming and forces me to spend my money elsewhere. I can’t continue to give game stop my business if they cannot respect my time by honoring their own...

When I went in with my girlfriend to trade in her PS4, they wouldn't take it because of the damaged controller sticks. They said it would knock $40 off the trade value, but it costs like 10¢ for a new stick for the controller. I would have potentially been okay with buying a used controller to go with the trade so I wouldn't lose so much on the value, but they didn't even have any in stock. Perhaps if they would focus on actually selling games and controllers instead of filling every empty space of the store with useless collectibles and Funko Pops, they would have had a controller for me to buy. I guess they should change their name to CollectibleStop instead...

I have been a loyal customer with GameStop for decades but the disrespect, mistreatment, and racism my younger brothers and I experienced this evening was enough to make me never shop here again. Steve the manager on duty did not want to sale product to us because we were black so he decided to put a limit on the amount of product we could buy. I asked him was this company policy, he replied “it is my policy” so I had to lower myself humbly just have a business transaction to buy something for myself a my brothers. Never again will I ever shop at GameStop 44 R H L Blvd South Charleston, WV ...