Geek Squad — Local services in South Charleston

After paying extra for complete Geek squad protection for 2 years (despite the numerous horror stories I had read) covering any mechanical failures of my newly purchased optoma hd142x projector, I experienced issues. After speaking & confirming coverage with best buy customer service, I drove over an hr to my closest store. After waiting around over an hour, I was denied service at Best buy in Charleston, WV. I was told that my service was cancelled when it absolutely was not. After driving back home over an hr away ( 2hrs+ & $5 in tolls), I contacted Best buy CS AGAIN. Was ONCE AGAIN TOLD BY A SUPERVISOR I WITHOUT A DOUBT WAS COVERED on a recorded line. ( which I informed the agent of.) Once again I called Charleston, WV Best buy only to be berated by a geek squad "manager". I was put on hold for almost 2 hrs, then while trying to explain to her what I have been through and that I was told if there were any questions for her to contact CS, SHE HUNG UP ON ME!!!!! The WORST customer service I have EVER EXPERIENCED IN MY LIFE. Beyond rude, unhelpful, belittling & confrontational. I feel totally helpless & swindled. My family and I have spent THOUSANDS of dollars on Microsoft Surfaces, 2 1080p projectors, 5 tablets, galaxy s5 (at retail of $750) unlocked galaxy note 8 ( at retail of $900) 3 Surface keyboards at $149 each, 2 active (shutter) 3d glasses, to mention a few. We have a best buy CC. I have never been so disappointed & screwed by a company we have been so loyal to. Thia has to be fixed or I will be forced to take any and all action possible to get this...

Absolutely a complete waste of time!!! First off my Apple Watch Series 9 was in pristine condition and on their confirmation paper they gave me they put repairable damage, when I asked them about it they said they put that for all devices not new… (seriously, my item was in new condition) no scratches or dings nothing) on top of that I got my Apple Watch back and was told they could not duplicate the issue… All they would have to do is make a call from the watch to hear the loud popping and crackling sound it makes when on a call… I also can still not connect to cellular… It’s like they took the watch from me, held onto it for a couple days to act and make it appear as if they were doing something but it just sat in a container the entire time… It’s still under warranty so no wonder they don’t want to admit there is something wrong with it and that it needs to be replaced… Absolutely don’t...

incredibly incompetent team! do not waste your time! brought a custom PC to get set up and not only were they physical dirty, leaving nasty marks all over the glass, but also did not care about the quality of their work. they did not listen to my request! i asked for windows, i said i would purchase it, they did not install an active version of windows, saying all is good. took it back bc it was NOT good, it wasn’t an actual purchased version of windows, i took it back and asked for actual windows. they said they could fix it no purchase necessary, and got it back and yet again the windows was not proper ! and they left the cables all messy it’s insane ! dirty and unorganized! like actually nasty! mucus on the glass ! ...