Kat's Lash & Spa — Local services in South Hill

DO NOT DO BUSINESS WITH KAT’S LASHES. YOU WILL LOSE YOUR MONEY IF YOU PAY FOR THE GROUPON DEAL.

I left this review after purchasing a groupon and booking an appointment in August 2024. I still to this day have yet to hear back from Kat’s Lashes and/or employees. I left voicemails, texts, emails and also called another lash artist who shares the same building as this business. She was unable to get ahold of Kat or her assistant as well. I wanted to make another post today because it appears this business is still advertising on Groupon and I don’t want anyone else to lose their money to a sketchy and unprofessional business. My money was never returned and I never received an apology or the opportunity to re-book an appointment.

Here is the original post I made:

“I booked an appointment and there was no one at the shop during business hours. I have not received a response to my email, phone call, voicemail YET. The appointment was missed over a week ago now. This business seems to be very unprofessional and lacking in...

I have no complaint about the lashes. The lashes were great. It was the customer service that was completely awful. This is my first time at this salon and I stated that when I walked in. It is extremely unprofessional to me to take a phone call while you're doing someone's lashes. I shouldn't know where you're going this weekend, what you'll be wearing or who you'll be with. Then with no warning I get a fan shoved in my face. She wasn't even paying attention to what she was doing that the fan kept touching my face. Then to top it off, I am getting ready to pay when she tells me it's a $3 fee to use a card. She says, "Did no one tell you that?" She was the one who scheduled me over the phone and did not inform me of this fee. She said, "oops my bad" but still charged me the $3. Very disappointing because I loved the lashes. It was a very unwelcoming environment. Will not...

I've had extentions before done by students at a different location. I got a groupon for this place. I saw Sophie, she was nice. Unfortunately that is it. She could not get the pads on my eyes correctly. She taped part of my undereye area instead of correcting the pad, infact there was a lot of tape. She never asked me what kind of lashes, as in the length or look. She gave me super long super curled lashes. I hate them. I wanted a more natural look but she never asked. I won't be going back, also they lashes look different on one eye than the other. Very disappointed and will probably have to pay more to get them...