South Miami Jewelers & Watch — Local services in South Miami

Incredibly rude and disrespectful employees. Ordered a wedding band and was told it would be ready in a week. No one called me with an update, so I had to call various times to follow up. Each time the male owner would overtly tell me he just forgot to call and would get back to me. After three weeks had passed, and another call from me to follow up, I was told that the ring was discontinued because three weeks had passed (because he forgot to place the order) and that other samples were ready for me to see. When I went to see the samples, they were not even close to the ring I had originally ordered. The wife was incredibly rude and essentially told me that they were not the right jewelry store for me. This after years of bringing them business. The husband never apologized for forgetting to place the order and letting three weeks pass buy. The response was that they were very busy with other customers, essentially telling me that my business is of no importance. I was in the process of buying diamond studs for my daughter and essentially was made to leave the store. It was the most disrespectful and careless client service I have ever experienced. Will never be going there again and advise all to stay away. Not reliable or...

Gave them an old tag heuer dive watch to service. Took a while and called me saying it was ready but when I got there he said he actually needs to keep it longer (He said all seals were good at this time). Another while later they called again saying it was ready. I picked it up and when I went to unscrew the crown it wouldn’t screw back down. I gave it back and they fixed it again after a while. Finally I got it back. The screw down felt odd but at this point I didn’t care anymore. Now he said the seals were bad and I shouldn’t wet it (I feel like a dive watch service should check/replace seals). Regardless I was frustrated and just took it back because I didn’t want them doing anything else with it. When I got home I looked close and saw paint chipped off the dial that hadn't been there before. This was probably about 10 months ago. Fast forward to now the date wheel is stuck between two dates and I’m not sure if it’s been doing this since I got it back or not but when I turn the crown, it slightly moves the whole dial. Beyond pissed about the whole thing. Basically paid them $120 to have mess up my watch over 9 months. Gonna have to find somebody that knows what...

I recently had my watch repaired at South Miami Jewelers, and I was very impressed with the service. My watch ia 15 year old swiss watch, and it was very important to me that it be repaired properly. The staff at South Miami Jewelers was very understanding and took great care of my watch. They were able to repair my watch quickly and efficiently, and it looks and works perfectly now. I am so grateful to South Miami Jewelers for their excellent service. I highly recommend them to anyone who needs their watch repaired.

Here are some of the things I loved about my experience with South Miami Jewelers:

Geoffrey was friendly and knowledgeable. They were able to repair my watch quickly and efficiently. My watch was repaired properly and looks and works perfectly now. The prices were reasonable. I would definitely recommend South Miami Jewelers to anyone who needs their watch repaired. They are a great company with a commitment to customer...