MLD — Local services in South Salt Lake

The purchase process was excellent. The displays at Mountainland of the kitchen appliances are the best. Follow up for the delivery schedule was good until the actual delivery date was set. I needed and requested an afternoon delivery and was told that would be communicated to the delivery team. (My salesperson had assured me when she made her site visit that the delivery included unboxing and haul away of the packing materials. She even recounted a time when she made delivery come back to get material they did not initially haul away.) Then, later the same day as the request for a pm delivery, I got a robo call stating delivery would be 9 to noon. My attempts to get it changed to PM were to no avail. Apparently delivery could not be reached at 3:30pm. So we hustled to try to chip the ice off the sidewalks (we were told we had to do this for delivery) and get protective paper in place early in the morning. When appliances started coming in, only the sub zero was completely unpacked and material hauled away. I told the delivery guys that they were supposed to unpack and remove the packaging but they just argued with me. They even left a huge wood pallet with the cooktop still fully boxed and strapped to it. The oven was partially unpacked but then they left the oven box to protect the floor from the pallet that I did not want either. Finally after my multiple requests for them to unpack, they said they do not unpack anything that has separate parts but they would come get the material on another trip to Park City. Except the one big Subzero, nothing was completely unpacked with material hauled away. I called the next day when the installers had unpacked everything to request pickup of all the packing material. More runaround occurred. There does not seem to be a policy about what is to be unpacked and removed. They kept asking me specifically what had or had not been unpacked. I offered to send photos but no one wanted them. And apparently the Manager was not able to make a decision and get back with me. I then called the salesperson who told me Mountainland would unpack and remove material but was told maybe she could get the installer (separate company) to take care of it. The installers are gone. My dining room is piled full of Styrofoam, cardboard, plastic, wood and strapping material and no one at Mountainland is standing behind their word. For appliances that cost the equivalent of a new car, I expected delivery to unpack as promised and not leave me with a house full of trash! Get the delivery and packaging removal in writing before you buy or think about another source. Still waiting Mountainland. I will update this post if something changes.

Mountainland did come through with picking up the packing material. My sales person said she would take care of it herself if delivery did not take care of it. Upgrading...

Purchasing my appliances from Mountainland Design was definitely the worst experience of my remodel. An absolute nightmare. I purchased a total of 6 appliances from them, and had serious issues with three of those. The first was a Sub-Zero refrigerator. I had been in discussions with one of the salesmen for several weeks about a model with ice and water in the door. It was extremely clear from all of our conversations that that was what I wanted. When I purchased the refrigerator and it was delivered, however, I discovered that the refrigerator I had been sold had no water or ice at all. I pointed this out and the salesman told me to come at a certain time in one month and he would exchange it. I was confused, but when I showed up at the time designated, I found it was their annual sale, and I had to stand in the snow and rain for 90 minutes with other customers, then run inside to the floor model fridge he wanted to swap me for. Only when I reached the fridge, he told me, oh no, I just found out there has been a mistake and I can't sell you this fridge for 4 more months. Whilst we were eventually able to swap the fridge, it was not for the model I thought I had originally purchased, but rather, we had to settle for one with an interior water and ice dispenser. We also bought a Meile steam oven, which it turns out had been dropped and broken irreparably. Although there own repairman had been the one to say it couldn't be repaired, it took another trip by the salesman and 7 weeks to get it replaced. Finally, I bought a used Cornufe stove that had a chipped door and drawer. I paid extra to have those replaced at the end of February. By the end September, they had still not come. In the meantime, I discovered that the stove they had sold me was not actually eligible to be sold, as it was reported to the manufacturer as broken and they had been refunded the money for it. (The stove was not actually broken; it worked perfectly) The Cornufe rep told me it was to have been shipped back to them. Although Mountainland eventually replaced the stove itself, they refuse to refund the money for the door and drawer front, which I paid for, but do not have, (because they removed the door with the broken stove, and did not deliver the drawer front). Additionally, they also billed me $9100 for the replacement stove, which obviously was a panic moment. I have sent them numerous messages asking for the refund, or the door and drawer front I paid for, which they have ignored. Avoid this company; I've never had such a poor experience with a...

Jake Buhler is a 5 Star Salesman and Customer Care Professional; very knowledgeable, very responsive, very friendly and knows how to "hear" what the client is asking for to help the client make decisions. I first met Jake when I was needing to buy a full kitchen appliance package. I was interested in a low profile line which required using a few different brands to meet my specific needs. Jake's knowledge of so many product lines and his willingness to take time to work with me, send me pics and specs, and answer my questions made making my big ticket purchase easy. A few months later, we were ready to install the appliances and were challenged with how to set up the refrigerator. I called Jake and was SOOO impressed with his immediate support and OUTSTANDING service. In one phone call he took the time to talk (no call back), gave me an excellent installation reference (who was also super responsive) and actioned sending me the fridge specs I needed for custom panels. All same day and followed up with me the next day to ensure I got what I needed. In that phone call, I talked about needing a wine fridge and after giving him what I wanted and my budget, he sent me some product lines, with quotes and specs - giving me all one needs to make a decision. Which I did! I highly recommend working with Jake! Thank you Jake for your excellent...