Curl Co. Hair & Beauty Salon (Salt City Curl Co) — Local services in Salt Lake City

After reaching out to the owner of the salon and getting zero response I have opted to make a public review. Having followed the curly girl method for about a month now, I was highly anticipating my first deva cut. I had very curly hair several years ago and have been actively trying to bring back my curl pattern and restore more health to my hair. I'd watched many videos online and read many reviews on Deva Cut experiences across the nation. I knew going in, I may not have the ideal curls after just my first appointment but had hoped with the damaged ends being cut off, some layers added and shaping, my hair would be moving in the right direction. I was highly anticipating the opportunity to learn more about my specific hair type, and what I could do to get the best results for me as you don’t get personalized information reading reviews or watching tutorials online. My quoted appointment length was 3 hours after scheduling a Deva Cut, Deva Wash and style & a 15 min. consultation. I was done in an hour. My hair cut itself took all of 5 minutes. During the wash, there were no styling tips offered. Only brief responses to a couple questions I asked. I wasn't shown anything in regards to styling except how much gel was used and that I should use a t-shirt to dry my hair, which I had been doing already. Gel was applied and I was sat under the drier, without the root clips that everyone else had in sitting next to me. Leaving the salon, my hair was still slightly damp but after the hour drive home, the result was a flat middle part with faint waves about halfway down buried under frizz. I was so disappointed thinking my hair must not be what I thought it was. However after just dampening my hair and applying a little mousse the next day I had an improvement. After washing it last night and following the deva styling technics I learned for free on YouTube, I have an amazing head of curls / waves – but still don’t love the shaping or cut. If I can get these end results on my own with no training - it makes me even more disappointed in the awful experience I had. Not the “deva cut/ style” standard I would have expected from a salon & stylist recommended on the Deva Curl site. I have pictures of right after, an hour later as well as my results next day and today and everyone that has seen them has been horrified. If it was that my hair just didn’t curl well that would be one thing. However almost one week after this appointment and I’ve successfully washed and styled my hair 3 times with results SIGNIFICANTLY better than the hair I left the salon with $ 90 later.

Beware this experience was not to the standard advertise by this salon. Reviews online are quite mixed for Chad but I fully intended to assume the best However now I believe he is selective on the clients he chooses to provide an excellent experience. I don’t know if he felt I wasn’t a high class customer, my hair wasn’t curly enough to be of interest or what. But that is how it felt. There were no other clients there so it seems there was no excuse to have a very short, minimal appointment where I spent 3/4 of the time sitting...

UPDATE: Response The roots of anyone’s hair should be blended in ANY blonde service straight or curly. I walked into the salon with straight hair & the picture I showed for inspiration was someone with straight hair. She knew I wore my hair straight. Never thought I would be gaslit by a business owner response.😂. I also added my inspo pic.

I rarely leave poor reviews but I feel like I’m left with no choice at this point and I do not want this to happen to anyone else. I had been to this salon multiple times before this with good experiences. I truly really liked my stylist. I wanted to go to a curly salon to preserve my curl pattern. I booked this appointment to refresh and enhance my balayage that I had done before. I booked it right before a trip that I wanted my hair to look nice for. The first two pictures are after the first appointment, I was disappointed with the color and how it was not even or blended in my roots at all. I text my stylist and asked if she could fix it before my trip. The last 3 pictures are what I ended up with AFTER it was supposed to be fixed. She styled my hair curly before I left so I didn’t notice how bad it was until I straightened my hair. I only had 3 days before I left for my trip. I spent a total of $240 for this and I literally did not want to leave my house without a hat. I had to pay a different salon $100+ more dollars to make my hair SOMEWHAT presentable for my trip totaling over $400 for my hair to look KIND OF OKAY. I kindly let my stylist know how disappointed I was with my hair and only requested the cost of my initial service refunded ($150) and to let her keep the tips for the hours she put in. She let me know that they do not offer refunds but that I could come back AGAIN to have it corrected. I don’t know about you but I am not trusting a salon that is clearly incompetent in coloring services for a THIRD time 3 days before an important trip. My stylist was clearly completely untrained in the particular service I asked for but attempted to do it anyways and charged professional pricing for it and then REFUSED to give me my money back after my hair was botched. This is a complete scam and I hope this review can help others to avoid this scam in the future. How are you okay charging prices like that and then just completely ruining people’s hair with no remorse? Not only am I out all of that money, I also have extensive damage to my hair that is going to take a long time to repair. DO...

Unfortunately my last 2 experiences have been regrettable. I've been going to this place for about 3+ years and 3/5 haircuts I've had were bad and my last 2 color experiences were incredibly terrible. 2 of my cuts were with 2 separate employees (one of them being chad - thumbs down and the other is no longer employed) 3 of my cuts and color were with the owner Alicia. My last cut and color with her was a nightmare. The root color washed out after a week and a half and my cut was crooked. I reached out to her to get it fixed. Unfortunately when I arrived to my "fix" appointment, I was told that Alicia had called out sick that day and wasn't in. I had taken off work early and drove an hour+ just to make it on time but she never let me know she wasn't in. The employees were fairly rude to me when discussing the situation and very defensive. The only saving grace for this situation was Meredith- she was great. She offered the only solution and that was for her to pick up her bosses slack and squeeze a color correction in between her current and next client. Merredith is very talented. Not only did she do the color correction, but it turned out well. Unfortunately, she had someone else rinse my hair (Rendan) and he completely forgot to wash the back of my head. I didn't notice until I got out to my car (after chosing to tip both of them- Meredith and Rendan) and honestly I didn't have it in me to go back in and complain some more. I also was frustrated that I was now out $260 from both the OG visit and the "fix" visit but I still left with a mess on my head. I also didn't want to wash my hair again incase the color fell out.. again... so I went home and had a super itchy scalp all night. I thought the color had dried before bed but when I woke up the next morning, my white pillowcases were stained brown and the stain hasn't come out since. Cheers to Meredith because she seems to have her stuff down and her other clients seemed to adore her. For the rest of yall? I wouldn't trust them again. It's unfortunate because I am a very understanding person, loyal client and I tip well. After trying to establish a relationship for years with anyone at this salon I wouldn't recommend it. ESPECIALLY for the prices. $200+ every visit to be hardly satisfied.

After all this, I never even got a text or call from Alicia apologizing or anything when we were literally texting a few days before the appointment... its just disappointing. Wast of...