DICK'S Sporting Goods — Local services in South Strabane Township

This is specifically about bikes. I really can’t speak on the rest of it. The employees were nice, so this isn’t an attempt to talk poorly of them, either.

I’d gotten a bike for my partner who hadn’t had a chance to learn yet. Because it was a busy day we picked it up a bit later in the day but it was pre-assembled. We go to ride it later that week, and it acts extremely strangely

I’ve ridden bikes since I was a kid, and I nearly fell off of it every time I got on. The chain would both catch on itself and unhinge altogether but catch again after a second. It made for a crunchy, wobbly, unpredictable, and dangerous experience. Of course, when I looked it up, there was a policy that I have to get ahold of them within 24 hours. That would have never happened to begin with, and frankly I doubt it would have helped.

I took it to a local bike shop and paid to have them look it over and fix it because, despite my best effort, I couldn’t figure out what the issue was. I assumed the derailer was misaligned or something. And I absolutely could not let that disaster be my partner’s first biking experience or I’d never be able to get her back on the trail. I wouldn’t be able to blame her either

The local shop I took it to, who is fantastic, pointed out a laundry list of issues with the bike. Most notably, the chain was three lengths too long. That caused it to be far too loose and was the cause of a lot of our issues. How does that happen? On top of that the derailers were misaligned, the brakes were set wrong, the handlebars were too loose, etc. It’s genuinely alarming how much was set in a way that could have either caused an injury to me / my partner or potentially damaged the bike down the road (trail)

I don’t know if it’s a training issue within the company as a whole or a lack of care from whoever had done put it together in this store, but the assembly work was incredibly shoddy. To be clear I’m not even mad at the person who put it together - I’m sure they don’t get paid enough to be motivated to become a bike expert or anything. I guess I bought into the talk on the website and was hopeful the assembly would be closer to “pretty alright” than “actively dangerous.” It’s Dick’s responsibility to make sure the folks that are set to do that are able to well, and that doesn’t seem to be the case unfortunately

The bike itself is nice, but I would strongly suggest not having it put together here if this is an indication on how...

⭐ 1 Star — Poor Experience at DICK’S Sporting Goods.

We visited this store on Saturday, July 26th around 1:30pm, and it was a disappointing experience from the moment we walked in. Unlike the Robinson Mall location where you’re greeted upon entry, here no one acknowledged us.

We headed to the golf section and told an employee we needed help—he just walked away without saying a word. There was no visible restroom signage anywhere, and when we asked two girls near the shoe section, they looked annoyed and barely helped. They seemed more focused on their phones than assisting customers. If you're going to hire teens, their phones should be kept in the back—this is a workplace, not a hangout spot.

Prices are also ridiculously high for no reason. We left without buying anything and went to Dunham’s instead, where prices were far more reasonable. At the Robinson Mall location, staff always ask if I need help. That’s clearly not the culture here. Whoever manages this store needs to seriously address how unprofessional and unhelpful the team is.

Even with a $50 gift card, I couldn’t find anything without needing to use my own money. Overall, not worth it—we won’t...

Tryed to get help with football cleats. Stood there in the cleats section waiting for about 15 minutes on one of the 2 employees that was having a conversation to get done. Another family showed up. And they went above and beyond to help them. So after both employees helped the One family. I had to have my son flag one down to come assist us. Asked for a 12 and when he brought it back to us he just dipped out. Like we didn't need anything els from him or nothing. Just thought it was weird how they went above and beyond to help the one family and when it was me just get treated like straight garbage. But hey thanks for the...