Williams-Sonoma — Local services in South Windsor

I ordered a Mauviel copper Pan from them back in March. Every couple of month they update to inform me that it is on backorder when they said it would be two week. Believe it or not, that isn't the problem after 4 months, As I get an email asking for a revision. SO, I go down to the store as I do every month to check the status of the order. This time was very unpleasant as I was met with a lady who wasn't being helpful, but made an insinuation that I could have picked up the pan already or that I didn't pay after all these months. This is on the level of profiling. She then directed me to the number for customer service. I went to my car a little upset over the interaction. The prompter didn't function. So, I went back to the store and asked if I could use their phone since there was an issue with the mobile. She informed me to call the number as I reiterated and eventually got a line through the store phone. As I am listening to the prompter, she asks me to go around the register area to put in the number myself as I eventually do so. She then leaves me to my own devices and goes to the front of the store. As I am trying to listen carefully to the prompter a man yells, "SIR! SIR! SIR! SIR!" I look over to find a man yelling at me that I shouldn't be behind the register are where I was placed. The woman from before get the phone ready as I usher her to indicate she has my line. I quickly grab my wallet and phone as he yells "You don't have to do it like that!" For such an innocuous motion he felt it alright to yell at me as I gather my thing and hand him the phone. I receive the other phone as I hear him tell the woman that no one is suppose to be behind the register, in his correction, I realized that he was a manager. To yell at any customer trying to obtain information left to his own devices and not approach from the front where I can see you, that is something no one working at a store should ever do, let alone a manager who prefers yelling at someone's back as they are on the phone with customer service. Presume to lecture someone gathering their wallet and phone, you need to check yourself and quick. For a manager, you should know better. I paid over $400 for a pan and didn't give a lip when I received either lazy or ignorant commendation. And as a repeating customer, there should be better etiquette handling situations. I can wait another month for a pan. What I won't tolerate is what...

Terrible customer service. A "Mary" was extremely rude to me. Went in to return a Williams Sonoma brand item that broke after I only used it twice. Had original receipt and tags; very glad I held onto them. "Mary" treated me like I was in the wrong for their faulty product. When I asked why she needed my license for a return with proof of purchase her attitude got even worse. Shocked at the way she was acting when I was being courteous and kind. I spent many years in customer service and always treat everyone with value and respect. There was no need to ruin my shopping experience. I walked in with a big smile on my face and I walked out completely insulted and swore I'd never return. I wonder how many other customers she's lost for Williams Sonoma. Avoid...

The store used to be great. I just bought a $699 Vitamix Blender plus a food processor attachment for another $200. A week later the blender went on sale for $50 less and the store refused to price protect. Every store I know, will price protect because they don't want customers returning items only to turn around and buy it again at the sale price. Do you think your saving the $50 by having a sales associate do the return and possibly send the unit back? Should have just bought it on Amazon. I also bought a cappuccino machine for $899 the same day. The second one I purchased there. Way to lose a...