Apple Evergreen Walk — Local services in South Windsor

I recently decided to try an iPhone after Samsung Galaxy phones for years, can honestly say it was a huge mistake, anytime I had an issue with a Samsung phone they would overnight a new phone, switch it over and hand over my old phone, no questions asked, apples not so easy, got an IPhone 15 pro max and from the very beginning had connection issues, had to drive one hour there and one hour back and ten dollars in gas to the Apple Store and spend two hours in there and that’s with an appointment, now both speakers are no good, had to make another appointment, drive an hour there, spent another 2 hours there just to find out they don’t have my speakers in stock, this is on Monday the 23rd of December 2024, they said my speakers would be in by Friday the 27th, so I drive another hour home and ten more dollars in gas, here we are Tuesday January 7th and still no notification of my speakers coming in yet, call apple support, they call the store and no one answers, when they do eventually come in it’ll be another hour drive up, two hours there, another hour drive home and ten more dollars in gas, for a warranty fix it’s costing me 6 hours of driving, 30 dollars in gas, 6 hours of my time and mileage on my car for a total of 12 hours of my time and 30 dollars in gas which all in all with the time I’ve missed working, apples warranty cost me over 400 dollars, update on January 7th contacted the store and they blatantly lied and said they contacted me on the 30th of December which is 100% not true, no emails, texts, phone call or voicemail, now they want me to come back again, this place is the worse and they think you have nothing better to do but spend time and money because they can’t get their shit together, this is the only and last apple product I will ever purchase again, back to Samsung, better warranty and you don’t have to waste your time and money to get something fixed by people who lie and say they contacted you, when I asked how I was contacted they couldn’t even tell me, if your thinking of switching to apple, don’t do it, they make it so hard to get your device working the...

The number of stars would have been one, but in all honesty there were no rude or offensive Apple or Citizen One Financial employee's. The only thing offensive is the company's attitude towards it's customer base. Please allow me to explain. We own many Apple iPhones and other products. I visited the Evergreen Walk store in South Windsor Ct on June 23rd to amongst other things, purchase an iPhone. As we completed the very long and horribly tedious process of purchasing the phone using the 0% monthly payment plan, My 770 credit score was denied. Yes that is right DENIED. The "process" includes recording your drivers license, your credit card for automatic charges to your account, and collection of your SS # and birthdate. I work very hard to maintain excellent credit but 3 years ago I was sued for $274. for a medical bill I disputed. I lost (I could not make it to court that day) and paid the $274 to the undeserved medical company for a duplicate payment for a medical test. ALL that information becomes a part of your credit history. And yes my credit score is still 770, since it had occurred far enough in the past. I even very recently refinanced my mortgage and took out a home equity Loan on my house without any problems. Citizen One financial however does not review your credit, if you have an unsatisfactory score or in my case a "judgement" you are denied, period. Neither company apparently has anyone smart enough to read a credit report. Citizen One claims that the standards are put in place by Apple, not sure I believe them though. I spoke to both companies customer service they each blamed the other, big surprise. I blame Apple for allowing a company mistreat it's customers in such a demeaning way. When the the report came back I sensed the Apple employee's wanted to believe me, yet was looked upon like a common criminal. Not sure what I will do next but I feel extremely betrayed by Apple. I consider myself a good customer and will be reluctant to make many purchases from them...

Apple:

Friday July 6th my daughter and I went into the Evergreen store for a MacBook Pro display issue. I made an appointment and worked with Grady and he was great. Grady identified the issue quickly and gave us our options. They could not fix it in the store but could ship it out. Grady gave us parts stores to checkout as well in case we wanted to try and fix it ourselves. Excellent customer service. Back a week later Saturday 7/14 and made an appointment. Grady informed us we could come back and they would ship the machine out. No appointment needed. Met with one young lady two hours early and she was nice. Told us it would be best to come back around 645 since Grady was busy (appointment was 735). We asked if someone else could just ship the machine out since Grady was busy. FYI - notes were in the case # already per Grady. We come back at 645 and meet with Christian. Completely rude!!! We attempted to inform him of what happened before and he interrupted me. Told me he could do could do nothing and to come back. Rude plain and simple! All we needed was someone to ship out a machine. I made an appointment I understand but I assure you if I wanted to purchase a new Mac they would have had someone right st my side and get it shipped to my house ASAP. Hate to say it but the commercials are accurate about these Apple Stores. You may get a good egg but the rude employees leave the impressions. Looks like Westfarms Mall Apple store moving forward. Grady and Nick thank you for your help but your colleague Christian may want to take some pointers from you about Customer service!

Thank you. Dedicated Apple...