Desoto Family Medical Center — Local services in Southaven

I'm a psych patient, and I was passed around to various nurse practitioners after one by one they kept leaving the practice. I suppose that should have been a red flag. I made it very clear when I made the appointments that I wanted the same doctor because my patient assistance program required the same doctor sign off on the meds every time I needed to renew. Well, the last in the line of terrible "doctors" they passed me off to refused to believe I had depression (I was diagnosed by another professional 15 years ago) and that she would absolutely not sign off on a standing prescription I'd had for two years because "she just didn't know." I called back to complain about how I was treated and that I didn't want to see her anymore, and I was told by someone named Amanda that no, I never said I wanted the same doctor, no, I couldn't see anyone else but Dixie, and i was going to accept what she said or else. After about a month of back and forth I finally got her to sign off on the damn medicine.

So, with this assistance program, the "doctor" sent a copy of the prescription off to the company and that was all. The company shipped a three month supply for me AND ME ALONE (this will be relevant soon) and all this ridiculously hostile office had to do was call me when it came in. NEVER ONCE was I ever notified when it came in. I had to call the company to find out that yes, they signed for the package three weeks ago they were just never going to tell me about it. This happened literally every time I needed a shipment, up until the last time when they gave my medicine away and tried to tell me it never came. Now, this medicine was normally $360 per bottle out of pocket, which I had been paying up until I discovered the assistance program. I'm sure it's the most expensive thing they had or what the pharmaceutical rep was pushing that day. I don't put anything past these people.

Aside from Dixie, who was the worst, I saw a different doctor for a dislocated shoulder. I know I dislocated it. It popped out of joint and continued to do so for three months afterward. This "doctor" misdiagnosed me with costochondritis, whish he said had no treatment (it does, you liar.) I should also mention that doing an x-ray was something I had to suggest and he acted like he'd humor me, but I'd have to pay out of pocket. Whatever.

The worst came when I lost my insurance and had to switch to Ambetter, which is essentially Medicare. I tried to make an appointment with it, and the receptionist couldn't figure out what to do with it. So she asked Linda, who is the worst and the person I always had to fight with about getting my medication (she'd lie and say it wasn't there), and then Linda took one look at my card, threw it back at me, and declared in a very loud voice "We don't take MEDICARE here." So yeah, if you're not rich, they treat you like peasant garbage. So I had to pay for everything out of pocket and it is so not worth it.

The last grievance I have is about thyroid medicine. I was diagnosed in a rare bout of competence with hypothyroidism. So they decided I had to have bloodwork done every so often to "make sure i had the right dosage." well, when I lost my insurance, that became a $300 paywall that they kept my medicine locked behind. They refused to refill it (which you CANNOT DO with thyroid meds. Everyone else I have ever seen is very alarmed when they find out I've been forced off of them and is very quick to get me back on), and in the end sent me a lovely little letter saying I was "banned from the property" for nonpayment and that I had 30 days to find another doctor or kiss my medical records goodbye.

So I guess if you stuck with this to the end, the moral of the story is that they do not know what they are doing, Linda is the worst, and they HAAAAAAAAATE...

This was probably one of the worst medical experiences of my life. I went in, and the lady at the front desk was arguing with literally everybody and they were all elderly with a hushed, non-argumentative tone. But she just had to be louder. So I think to myself, "Great, this is already going to be terrible." I walked up and wasn't even remotely greeted in the slightest. It was straight to insurance and copay. Of which I was told I was good and to sit down and wait. Cool. I got called back and the check-in nurse or whatever they're called was polite, sweet, and talkative. The doctor (he's new) Erik/Eri was actually pretty awesome. He was thorough, gave me several home remedy ideas and such, and had a genuine care to him. The second nurse griped at me about my condition and how I let it get this far until it was so annoying I asked her to stop. I feel bad for her husband if she nags at random patients like that. The doctor prescribed me some meds and wished me luck. The lady up front then yelled at me as I walked up and told me I had an outstanding balance, that day's fee included to pay before letting me go. She said they've reached out several times but couldn't even remember who I was. I'm fine paying but I was under the assumption I was in good standing. She made sure everyone in the office could hear my personal business though. I paid and walked out. To be honest, I shouldn't have even done that. To the one Doctor and nurse I ran into that were genuine and caring: RUN. This is such a toxic place and they'll drag you down. You're worth more. I found a new primary care within 20 minutes and will be going there from now on. The current staff (except for a select few) will be the downfall of this place. I wish I could...

Worst medical trip in my life. I had better chance of a polite and caring approach from a stranger finding me in a ditch. Front desk acts as the high school principal ( actually the principal is nicer ). Was firmly asked if I had an appt as I walked in, with no hello hi or how are ya. That was the first negative. Then I watched the same on anybody who walked in. Then apparently when you leave, they yell your name to see if your leaving as you pass the desk. After 45 mins past my appt, I finally went back for the routine questioning, blood pressure, temp and all that. As we walked back to the exam room, I noticed all the rooms were empty and saw few employees. After another 15 mins in room waiting, no one came and my gut feeling from the beginning was getting to the boiling point. To trust someone with potentially watching and advising my health seemed like a lost cause. After 1 hour after my appt and only having the customary questions but no doctor, I stood up and exited the exam room, down the hall and out the Hall doorway , and as expected a yell from the front desk of my name,,,,I simply yelled back “ I’m done” and exited the building. Now you would think the doctor would wonder when he grabbed the chart as he entered with no patient inside, that would raise questions and warrant a call to the patient ( they had my cell), to inquire why I left. It’s been a few days and no one even cared then, anymore than when I was in the building. If you want a doctors office that cares, go...