Best Buy — Local services in Southfield

Warning: Rant ahead!

I went in this Best Buy to buy some ram memory for my Lenovo All In One Desktop and had a dreadful experience. I usually never shop at this location, but I allowed my phone to direct me to the closest BB location, and on this particular day, the Southfield location just happened to be it. Something told me that this particular store wouldn't be good, but I went in anyway...and unfortunately, I was right.

So I'm walking around and one of the blue shirts asked if I needed any assistance. I told him that I was looking for some ram memory for my desktop computer, and so he proceeds to try to sell me a $100 hard drive. Granted, I'm not the most computer savvy and this was only my second time buying ram (and the last time was a few years ago, so I don't fully remember the type I bought before and I'm not 100% sure of what kind I needed), but a hard drive? I told the guy, again, I was looking for ram, and he says that it's the same thing: just plug it into the computer and bam, you got ram.

This seemed all wrong, so I'm like "I'll just go home, open the back of my computer and see exactly the kind I need and come back." At this point, he couldn't really hide that he didn't know what he was talking about, so he gladly accepted that. On my way to the door, I decided pull out my phone and do a basic search for ram and was reminded what it looked like and go back up to the guy and showed him.

"Oh THAT ram! Sorry! Yes we have ram," so we go to where the ram is, on the other side of the store (!) and over to a locked case where they had three different types. I'm still not sure what kind I need, but at least we're in the right section and looking at the right product. I tell him that I had a Lenovo All In One desktop. Again, he's not knowledgeable on the subject, so he pulls out his phone and tries to search for something. Finally, he asks another associate, who takes over from there.

Okay, so now I'm dealing with the second guy, who seems marginally more aware. He's asking me what kind of computer I had and what capacity of Ram I needed. Again, don't really know...but I'm seeing in their case a ram stick for desktops that was about $40, which seemed about right. I'm about ready to say "Hey, this is what I think I need" when he comes out with a 2-pack of ram. Okay. You guys are the experts, so if you say that this is what I need, then cool. He rings up the purchase and it comes up to $160-something...and totals out to $180-something with tax!

What the hell?!

I tell him that the last time I bought ram it wasn't anywhere near as much and asked if they had a single stick. He says that they only came in double. I'm like, "well what about over there in the case? There's a single stick for desktops that's only $39.99." He says he doesn't want to sell me that one because it could be the wrong type, capacity and blah-blah-blah. I'm like well, $200 is a bit much for ram and asked him if they ever get any single packs that are cheaper and he says no, I'd have to special order it. This creep undoubtedly makes commission and was trying to sell me the most expensive item they had. No, thank you. Didn't purchase.

This is THEE WORST Best Buy store I've ever been to and won't ever return, not even to buy a damn pop. You got one guy who is totally clueless on the difference between a hard drive and a stick of ram...and you got another guy who is trying to manipulate to boost his paycheck. When I later returned home, I did some investigating and saw that these things only cost about $39.99 and was basically what I saw in that locked case that the guy claimed was the wrong thing. Ugh.

The last time I bought ram for my computer, it was from the Best Buy store in Novi, and there was none of this sketchiness. When I generally described my situation, they knew exactly what I needed and sold me the right item. Here, I dealt with people who had no clue and/or were trying to mislead.

Horrible experience! I would not recommend...

Subject: Unresolved PS5 Purchase and Discriminatory Experience at Best Buy

To whom it may .

Earlier today, I called Best Buy’s 1-800 number to inquire about a PS5. The representative confirmed that it was in stock and available for purchase at a specific price. He provided a link for me to reserve the item, and after paying with my credit card, I was informed that I simply needed to show my receipt at the store to pick it up. This was my first time making a purchase this way, but I trusted the process.

When I arrived at the store, a young man assisted me but informed me that my order hadn’t fully processed yet, despite my confirmation. A woman at the front desk (who had locks) rudely interjected, saying that since I called the 1-800 number, they had no control over the order’s status. She also implied that because I had spoken to someone internationally, it wasn’t their concern, which I found both dismissive and inaccurate, as I had spoken to a representative within the U.S.

After being told it would take another hour for my order to process, I waited for two hours in the home theater section. During that time, no one checked on me or provided any updates. Eventually, another employee noticed me and asked if I needed help. He checked on my order and returned with a colleague, who told me I needed to cancel and reorder the item. This was extremely upsetting after waiting so long.

I was frustrated and canceled the order, nearly in tears, as it was for $479. Now, I have to wait 3-5 business days for a refund. To make matters worse, I had to repurchase the PS5, so I now have $958 tied up in these transactions. When I expressed my concerns to another manager, she informed me that canceling the order wasn’t necessary and that she could have manually processed it for me. I would like to point out that this manager show the compassion and apologize deeply for the mistakes that the employees made of not knowing how to handle online orders so I do wanna say thank you if you do see this thank you for showing compassion and being an understanding of my situation and still willing to help thank you

I want to emphasize that this has been the most unprofessional and disrespectful experience I’ve ever had as a customer. I’ve never written to the Better Business Bureau before, but I believe I was treated unfairly, and I wanted to make sure my voice is heard. I appreciate your time and consideration in reviewing my email, and I’m hoping something can be done to address this...

My experience: Owner of 3 generations of Sony headphones (NH900, XM3 and XM4).

Longevity: All died within 2 years of fairly heavy use.

Music: Exceptional sound except they all have a problem with wind noise when outside. This is a problem.

Phone Calls: NH900 not very good. Surprisingly, the XM3s had a much better microphone quality than the XM4s. I couldn’t use the latter for business calls.

Battery: Excellent. Typically over 25 hours and charges very quickly.

Weight: Not sure how many grams but very light.

Comfort: Decently comfortable with each succeeding generation but heat and sweating is a problem. Maybe the XM5s have improved this problem.

ANC: As almost everybody knows, Sony ANC is excellent.

Bluetooth: Kickass. I have a big house and was able to go almost anywhere and continue the sound although it would start to break up in remote parts of the house.

Controls: Call me a Boomer but I think the controls suck big time. Swoops, swipes and a multi-function grommet button are annoying at best. Give me some old school dials, toggle switches and haptics and I will come back to Sony.

Extras: The Sony app was very cool and allowed graphic equalization (adjustments of sound volume at regular segments from low to high notes) and excellent adjustments to the sound stage which I thought improved the sound immersion.

Conclusion Part A - I loved them all for their sound, their usability, their wireless portability, their great sound, their ability to isolate me from noise, their battery life and their decent comfort. Really exceptional and great fun.

Conclusion Part B: Owning Sonys is kind of like dating a super hot chick who was intimately too high maintenance. Great while it lasts. However, for the price, the failure rate sucks. Also, all of the headphones had annoying problems with wind, all got very hot to wear, and all were uncomfortable when lying on my side. I will probably own another set of Sonys but I have decided to give Apple a try.

PUBLIC SERVICE ANNOUNCEMENT: For those who have never used automatic noise cancelling headphones…This is life changing luxury.

ANC delivers relief from unwanted and excess sound. If you are an airline passenger, if you sleep with someone who snores, if you work with loud equipment, if you have noisy neighbors or lots of traffic near your home, and finally, if you love listening to music without being tethered to equipment, your life will get better with noise...