Hidden Door — Local services in Southlake

You keep hiding/deleting my review, which makes your business very dishonest. Instead of reaching out and apologizing.

I’ve been here one time prior to my last visit, and it was great. Which is why I gave them 2 stars. Unfortunately we were there two weeks ago, and my daughters hair stylist Hanna told me that we would need to come back because she didn’t have enough time to finish her hair and that she had another appointment right after ours. So we rescheduled for TWO weeks later because that was what she had open. So today I called and said that we were running 5 mins late, and the lady on the phone told me that since we were running late that it would/could affect her appointment time, meaning that they may not be able to complete the job (again).. First of all, to be told that she couldn’t finish her hair 2 weeks ago because she had another appointment after, was just ridiculous! My daughter had to walk around with her hair not even half way done for two weeks, and then to be told today that because we were late she might not be able to finish AGAIN, was terrible customer service!

5 mins should not affect whether or not someone is able to complete a job that was paid for! Not to mention that when we came in, the 2 lady’s in the front did not say hi or even smile at us, and when we left, NO ONE said bye or even apologized for us having to come back.

Hanna did a great job on my daughters hair, but having to come back 2 weeks later for her to finish what she started, was terrible customer service. If you need to finish what you started, you should push your next client appointment back a few mins. Not leave one person with a bad experience just to get to the...

I never post bad reviews, but time like this to myself is so rare and this was so dissapointing. Genuinely the worst facial I have had, and I’ve been to alot of different spas. Much of this was the environment. Harsh overhead can lights left on for the entire treatment. Loud music that was like weird electronic dance, but not loud enough to drown out all the loud noises of people talking around on either side. As for the treatment itself, it was supposed to be 50 min, and it started at 10 min after then ended at 10 till. So 40 min. There was no steam or any type of special treatment done. Honestly just cleansing, a masque and serum and then a roller across the face. I could have done it myself at home. And blue rubber gloves worn the whole time and during the neck massage which meant squeaky not feeling good massage. I exited the room and waited for either the esthetician or the front desk staff to ask how my service was (which is the standard spa exit protocol) so I could politely say, not great. But no one asked me. Would not...

I don’t write reviews often, but I really appreciate the service I receive here from Melissa and Alicia. In particular, I am grateful for the level of professionalism— they are dedicated to what they do and extremely knowledgeable about treatments, including risks. Melissa is truly an artist at what she does, and Alicia’s advice helped heal my skin issues when multiple dermatologists could not.

Two more important points: 1) these practitioners celebrate beauty in all its forms. There is no single recommended treatment or regimen, nor do they point out flaws; they are more interested in your own goals and helping you meet them. 2) they do not push extra treatments or products, nor do they only recommend the most expensive options. Truly a lovely...