Massage Heights Southlake — Local services in Southlake

I was waiting for it to end. Don't ask for Allen, an inability to read coupled with an inability to not stop talking made this massage one of the most unenjoyable I've ever had.

Massage Heights provides you with a sheet to specifically list what you need and don't need, and don't want. I specifically circled my upper back and shoulders on the diagram, nothing else as areas to focus on. I also wrote specifically "NO glutes or extreme lower back!" What do I get massaged for nearly half the hour of the massage even after telling him to please focus where I noted? MY GLUTES AND LOWER BACK! After writing it down and drawing it out, this guy can't manage to read a simple message and decipher a circle on a body (something a kindergartner should be able to do). I had to ASK him to please focus on my shoulders and neck during the massage, and he faintly responded. I was more than annoyed, I want to shoot myself. The definition of battery is an unwelcome and offensive touching: this massage was just that.

This guy also had lack of control on pressure and was always asserting WAY too much pressure, after telling him what seemed to be 30+ times (every time he applied pressure in another place, I had to tell him it was too much pressure, an experienced masseuse should be able to pinpoint pressure in about 4-5 times of patient feedback, he could not.) I felt like I had to guide him through my entire massage. I'm not here for that.

To add to the terrible annoyance of what was an already ruined massage (I could not relax for the life of me), the masseuse decided to incessantly talk and ask weird and intrusive questions at any moment there was faint and peaceful silence. I answered briefly and shortly in hopes he would stop, he did not. Questions included....

What do you do for a living? Where do you live? -What do your parents do for a living? -Where do you live? -Where did you live before? -Do you have sibling and what do they do? Where do they live? -Where'd you go to college? -When did you graduate? Does your neck feel better? Wow, look at that, is that a knot?

Stop talking, for the love of God.

If I wanted to TALK to someone for an hour and pay lots of money for it I'd go to a psychotherapist not a massage therapist. I expect to pay him to stop talking and do his job with minimal interaction. His verbal diarrhea kept me from even having one brief moment of relaxation and at some point his continuous talking and questioning turned creepy from my standpoint of a customer.

In addition, he asked annoying questions about a test I am studying for, and extremely stressed about. Asking questions about this, non-stop DURING the massage, did not serve to help alleviate stress. This was honestly the most stressful part. I came here to NOT talk about this, thanks you moron.

To top it off, he shorted me 10 minutes on my massage, a massage that already felt like it never started because he never stopped talking to allow for a second of relaxation or repose... nice that it also conveniently ended 10 minutes before it should have. I left the place and paid 10 MINUTES before my ENDING TIME which means it could have been even more than 10 minutes.

As I walked out, he manages to READ the paper I gave him on his clipboard and said "Ohhh, man I read here that you said NO GLUTES, I'm so sorry, I really worked on that for the entire massage, please don't kill me" I had to resist, I was so annoyed that after 1 wasted and paid hour (less than an hour) he does this. Thanks you moron, now I still have to pay you.

Needless to say, terrible experience, not relaxing, not professional, can't read, a little creepy. If I could, I'd ask for my money back. My neck and shoulders feel in no better condition than they did when I went in and before I spent a ton of money. What a waste.

Don't ask for Allen. Maybe there are better massage therapists there, but this is not the one to go for if you are looking for relaxation, silence, and the massage...

I wish I had the option of a “no star review” but unfortunately I’m not able to. I took my son to this location on November 17th. When we arrived I spoke with Gabby who I informed that I would be using a gift card and I asked if she could check and make sure it was active, etc. She said everything was a go and asked if we would complete the paperwork which asked questions about the areas of interest for my son’s massage and so forth. After completing the form, the woman who would be doing my son’s massage came out and introduced herself. I went back with them because he’s only 16. I feel as though she did a great job and very informative. My problem was the aftermath. We decided to schedule another appointment for the following week and checked out and left. A few hours later I received a voicemail from Gabby saying there was an error in their system when they tried to process the payment and also there would be an additional charge for gratuity to my credit card they had on file, (I had to provide that in order to book the appointment). I immediately checked my account online and they had charged me for the full amount that they charged on my gift card. I called and spoke to Gabby and asked what was going on and why would they charge my account when I provided a gift card that would cover the session. She went on to say she didn’t know what happened or had never seen this happen with the system before. I asked to be refunded and she said that she would have to talk to a manager and get it resolved and of course the manager was not there. I thought this was the most unprofessional place I’ve been. Obviously I was very upset and the following day I spoke to Donnie who assured me that everything would be corrected and he apologized. I asked to speak to a manager and was told the manager would be in on Wednesday. So I called on Wednesday, and there was no manager on site it so I was told. Long story short I finally got the refund back and spoke to Donny again and told him that I wanted to cancel the other appointment which was for today, November 24th at 3pm because of the mistakes on their part. He said he understood and that he would cancel the appointment. Fast forward to today at 3:26pm I receive a voicemail from Juanita who advised she was calling because of my son’s session at 3pm and because we were a no show they would be billing my card a $100 no show fee and to call back if I had questions. First of all, why would these people still have my credit card information on file when I had already spoken to someone and canceled the appointment and why would they charge someone’s card without speaking with them?? I called and spoke with Juanita and told her that if they charge my card that I would sue them because I didn’t give anyone permission to do that and I had previously spoke to Donnie days before to cancel the appointment. Image said she would call Donnie to verify and would call me back. She called back about 10 minutes later and confirmed what I had already told her and I specifically told her that I do not give them permission to use my credit card information for any future services and I do not have nor do I want any future appointments there again and to delete my credit card information and my contact number and never call me again!!! These people are unorganized and obviously do not communicate with one another to know what the other is doing. Beware...

I use to have a membership at Massage Envy and I cancelled that ASAP! Compared to most massage places I've been at, Massage Heights is a step above the rest. They sheets are nicer and essential oils are free, which is cool.

I have been going to this location for 3 months now and I am amazed at how much better I am feeling! I have had the same Massage Therapist 3 times now and I could not be happier! I believe massage therapy is a gift and you either "have it" or "you don't" and I could feel my therapist "had it" when she first touched me! (You know when they "don't have it" because you just want to jump off the table and end it ASAP)

I have been seeing an LMT named Tyra and she is very professional, empathetic, skilled and uses the perfect pressure. I like how she will check in on the pressure with me every so often, just to make sure I am good with it. I feel like she actually cares about my "well being" and isn't just trying to get me on and off the massage table. She doesn't talk to me unless I ask her a question and she picks me up on time (except for today, she was a couple minutes late only because her previous client took longer to get dressed, but she made up for the couple minutes at the end of the massage so I got my full time and she got a nice tip) and doesn't end the session early. (God I hate it when some people do that, I mean, I'm a paying customer!)

I had originally came in with really back lower back pain and I circled where it was hurting and when she asked if she could do my glutes, I originally told her no (only because I was wanting her to rub where I was hurting) but she educated me on the fact that just because I have pain in one place doesn't mean that is the muscle where the problem is and that sometimes they have to massage certain areas of the body in order to relieve the pain where the discomfort is)...I am so glad she educated me about that because I told her it was ok to rub whatever she needed to on my body as long as I left without the pain I had...and so I trusted her and she was right! Her massaging my glutes not only helped my low back but it even relieved a lot of the pain I had in between my shoulder blades.

Look, I read some of these reviews and I wanted to share a great experience with those willing to listen and also to remind some people that these massage therapists have a license by the state and an education to provide a service that we are not educated in...Going to a massage therapist and saying just work my shoulders and nothing else is kind of like going to an auto mechanic and saying "I know my tires need rotating, but I want you to just put some air in my tires"...How can you expect for the symptom to go away if you try to tell them how to do their job, a career field in which you have no knowledge of? Just saying.

Oh, one last thing...There is a guy who works at the front, I think his name is Ryan....Great employee! He always provides me with a warm welcome and strives to provide customer service at an optimal level. I only signed up for a 3 month membership b/c I was skeptical at first but after this wonderful experience here, I am defiantly going to re-sign...