Staples — Local services in Southlake

The printing team truly deserves 5 stars! I submitted a large same-day pickup order on Friday and was promptly contacted within 30 minutes. They explained that my order was too large to complete in-house and would need to be sent to their production facility, which meant it wouldn’t be ready until Tuesday evening. However, I urgently needed it by Saturday to ship out on Monday.

Sonya (I believe that was her name) went above and beyond—she stayed late to complete most of the job since she had the next day off and assured me her team would finish the remainder on Saturday morning. Sure enough, by noon on Saturday, I received a call that the entire order was ready.

I’m so grateful for their outstanding service. They exceeded all my expectations, and I’ll definitely be returning to this location for future...

We use the copy center here for business cards and other print needs and they are always on point. Madison there is really knowledgeable and you can tell she is hard working because she is always busy and attentive to clients in there. We have had a small wait on occassion but if we call in an order or drop something off it is always done before they tell us it will be which is great. They even call to let us know we can come in to pick up our order when it's ready. Overall this store is clean and well maintained, we always find good buys in their clearance section and the rewards savings add up for our business so it's good to be a return customer. If you have to pick between one store or another, you can't go wrong using this location. Keep up the good work, we appreciate your team...

Went in for a print order. Was told no more orders were being received before closing, but if I wanted to pay $44, they would accommodate me. I questioned this, since there was still 6 hours before the store closed. Employee wasn't able to articulate WHY she wouldn't accept a non-rush order, so I declined and chose to complete my order via self-copier. I was there 45 minutes, and the employee sat on a stool and ate cheetos the ENTIRE time. Did not work on one order. Halfway through my self-service order, my copier ran out of paper. The employee tried to load new paper with CHEETOS ON HER FINGERS. I took the paper and loaded it myself, finished my project, went home, and used FedEx printing for my bigger order. This was the most negative customer service I've...