Lidl — Local services in Spartanburg

I’ve been shopping at this Lid’l for over 3 years now and have never experienced terrible customer service at any store ever as I did today. While I was ringing up my groceries, the 32 oz boneless skinless salmon pack that was priced both in store and on the Lidl app for $8.49 rung up as over $24. Brad, who was extremely kind and helpful to me, brought over his manager, Gabriella, who was extremely rude, condescending and unprofessional. Gabriella did not even address me before she went over the the coolers, grabbed a different salmon from a different area and said that this is the correct one for the photo that I took, which is below. I said that that couldn’t be correct because this one said it was 32 oz, and $8.49 and the one she brought was $8.99 and 12 oz. She refused to listen to me, looked at me like I was stupid, and ignored the pictures from both the display and the app. She insisted that I had to pay the $24, which was over 2.5x the correct price. This back and forth continued for several minutes. I’ve never been written off so quickly and treated with such a rude tone. At the end, she cut me off while I was still trying to speak to her, and asked whether I wanted the salmon or not. “Those are your choices”. She said with a rude tone. I said I wanted the bag of salmon for the correct price or none at all. She removed the salmon from my ticket, grabbed it harshly, and stormed away. A manager should never act like this. I could not believe it. Is this how you lead by example for your other employees? Not to mention her lack of knowledge of the products and unwillingness to listen to the customer. She also left the manager menu open, which could have been bad if I wasn’t an honest person but also prevented me from ringing the rest of my groceries up correctly. Brad profusely apologize for her behavior and could not believe she wouldn’t help me even after seeing the proof himself. I’d encourage management to take a hard look at the people they have running this otherwise wonderful store, because it may just lead them down a path that earns them a...

I like LIDL itself but u need to retrain your black closing person who closed on Friday 7/14/23 absolutely rude, bossy, plus besides treating poorly or with respect she also tried to imply that we tried to steal some croissant or cookie while you were dealing with their Stone Age self serve. I used self serve machines when she was still in school so no need to tell me what I DID NOT ASK. On top of that everyday bakery items are not there. “I need to close store” with bossy voice then why you didn’t say same thing in a same to OTHER PEOPLE BEHIND US! I know How machines work, but your machine is Stone Age and stop treating people like they stupid and don’t know how to use it. U r not in Germany where perhaps such behavior is permitted. I’m pretty sure she would NEVER talk down and that way to fellow black woman in my position. Her hurrying screwed things even more, if your produce has to be entered manually in self serve THEN PUT A SIGN DUH THAT YOUR MACHINE IS STONE AGE AND ONLY accepts BARCODE FROM Coke cookies coffee etc but not other things with bar code like chilantro or eggplant or cucumber even if they have barcode becuz that what happened I tried to scan it and it didn’t do anything while this black bossy rude no manners lady like person tried to tell me that it was not taking it because “I’m taking my time scanning and too long” none of your business with what speed I use machine for the first time. Didn’t expect it to be Stone Age plus treated like I am stupid that is literally bullying because that is how I was treated when came to America 26 years ago and didn’t know English, she behaved exact the same way. So much for good (not even saying excellent) customer service. Don’t know how to Explain don’t start, her other coworker, didn’t catch his name, was a lot nicer, sort of shy actually she also was mean to him as well. Damn hire me I’ll triple better job, you don’t treat ppl that way but store itself, I like it for unique stuff but you Do have to pay attention for prices cuz some r cheaper in other stores, people like her...

I love LIDL.. They have fresh produce, their house brands are every bit as good as the big stores name brands.. the dairy/butter/cheeses are amazingly cheap and quality. Meats are brought in daily at an unreal price and I have had chicken, steak, fish from there and all were perfectly as good as a chain grocery stores meat dept. I can easily check out and do a double take at the amount because things run so much cheaper. HOWEVER -- LIDL PLEASE PAY MORE ATTENTION TO LINES FORMING.. You can expect to wait forever to check out here. Which is very inconvenient for picking up a quick 4-5 things for dinner. Lines can be 5-6-7-10 people long with 2 registers open. You might get lucky and a 3rd register open, but then you are mid way through a 10 min wait in your own line and everyone in the back of the lines just croweded up the 3rd register. They do not have assigned register attendants like most grocery stores. Any worker at any time will go up and ring and then close and go back to stocking. I can not figure out why they dont just pay more attention to this or have a manager oversee making sure when lines form, someone is called to the front. I go by here 3-4 times a week but lately have cut it to 1-2 and opt to just spend more $$ at my local bilo because I can get in and out of there in a snap. This isnt a one or two time thing, its every..time.. I...