O'Reilly Auto Parts — Local services in Spokane Valley

Let me start by saying I am a frequent flier at my local O’Reilly’s and have been to numerous stores over at least 3 states over the years… I have never and I mean NEVER had such a pleasant experience at any auto parts store as I did with Nick at this location. He greeted me when I walked in and asked if I had an account at checkout — I let him know that I did have a commercial one, but it’s from another state and I probably wouldn’t save anything on what I was getting anyways so not to worry about it. He insisted it wasn’t a problem to at least double check, and in 2 seconds he had my account pulled up and ported in!!! I almost wanted to ask him to do it again but slower and show me because this has been such an issue at other stores, to the point I had to walk out since they couldn’t load it, or accused me of lying that it could be ported to stores in other states. As a woman I also dread auto parts store interactions for other reasons, but Nick made me feel so welcome and we even chatted after he finished the transaction. Nick has earned this location a lifetime patron for whenever I am even remotely...

Well, honestly I'm not the guy who like to leave feedback, but in this time I want to go extra mile. Guys who worked there are just awesome, I have problem with check engine lights.

Not to speak they do have computer scanner rent for free, but they also helped me to find exact issue with it(cylinder 1 misfire). I spent good 2 hours on they parking lot trying to find exact cause of misfire, and coming back and forth into store for advice, they were on the top of customer service all this time.

Finally after countless swapping coils and spark plugs, I found cause of it, and ordered the part.

From now one, even Napa store closer to my house, I will drive...

My dad always goes to auto zone and when my check engine light came on he told me to go there to get a read out which I did and the information we got was uncompreh endable to none car people so then I went to oriellys which I tend to favor my self and got a second opinion and this time the read outs were so helpful that we were able to fix the problem without any waisted time or money and quickly. So thanks oriellys for doing...