Boot Barn — Local services in Spokane Valley

The sales staff in the store were very helpful and kind. However, they did not have the size boot in the color we wanted in stock. I ask the sales lady if we could order them and she said yes. So we proceeded the ordering process, after everything had been entered we hit the order button and there was an error on the billing address, we corrected the error then she hit order again. The lady made the comment I hope it doesn't charge your card more than once. Well as a matter of fact it not only charged it once but three times. I called the company and they said this is a common practice to hold the amount of the order each time you hit the order button and only the order that went through would actually come off my card the rest would be refunded to my account. We are talking a $200.00 purchase times 3 and this is a common practice for them. They also told me it would only take 3-5 days to clear of my account, it took 6 before I could use the $600.00 in my account. Then to top it all off after waiting for the boots to be delivered they cancelled the order and refunded my money without an email or a call or anything. Thankfully I was able to find the boots on Amazon for less money and they came the day the were suppose to. I will never shop at Boot Barn again. My advise shop else where for your...

I went in there for my first time buying a pair of boots. I could not find anyone to help me and when i did the red head was so rude to me. Gave me compliments inscurate information when purchasing boots. i am usually a size 9.5 and she told me to buy an 8! i asked her if i could try on boots and she said they werent allowing that right now. I understAnd that part but when i found a pair i liked i purchased them and asked if i could make a return if they didnt fit. she said YES! i got home and couldnt even fit my foot into the $220 boot she recommended i buy. im going back there today to return them and all i have to say is i better be able to return them or get in store credit. another thing, when i went to go check out both girls thag were working literally fast paced to the back like they were running away from me. i was wearing a mask for my own protection but the experience almost felt like they tried to sabotage my whole shopping experience. i am so disappointed in the customer service i recieved from this woman. this is the second time i have come in and had to work with her and both times have been TERRIBLE! please fire this woman and find a...

What a Victory! What a Victory! Bought my first pair of stingray sniptoe boots but had to return them in Texas while on visit Had second pair shipped online but, wrong size, so returned them. The third pair came defective so I returned them. I finally decided to deal with a brick store so I called to Spokane Valley, Wa. location. I spoke with Manager Ashley who worked hard to get my order straight. She helped me to reorder them. So this time I drove 2 hours to the store to pick them up, I was so discouraged and disappointed they had received the same defective boots that I had returned online. They went out of there way to guarantee me a good pair. They began calling across the U.S. to find me a good pair. I left trusting that they were doing there best. I explained to the store clerk Hunter to please thoroughly examine the next pair that came in. I am happy to report that they shipped the pair of boots free to me and as per my request the boot are Amazing and beautiful. Thanks to both managers and the clerks that helped me see my dream come true. I will buy from this store...