Winnie's Hallmark Shop — Local services in Spokane Valley

About 15 people stood in a long line at the back of the store waiting their turn for the cashiers late Friday afternoon. We heeded the sign near the front which stated to please form one line behind a purple sign in the back. I noticed one cashier facing the front of the store with her back to the crowd, rang up folks who just walked right up without any consideration to those already in line. This cashier should have directed those folks to join the line and help the next person already waiting. I heard others grumbling about the long wait. One line, in this situation, with a crowded store before the holiday, is helpful and fair but only if it is followed by...

I usually love this Hallmark.I will not be going to this Hallmark anymore.I bought enough Christmas stuff for 3 VIP Promos. They were suppose to call when I was suppose to pick them up.I didn't receive any call or messages.When I called they said they made calls then put stuff on clearence .He acted like it was no big deal.Then message Hallmark.com.They said it was up to tge store.They did not care that spent several hundreds of dollars to get promos.That I did not get the call.I personally think its been terrible customer service .It will be a long time before I buy anything from them...

I miss the days of business appreciating their customers and trying to provide great service. My experience with the employees and management at this location is just disappointing. The level of service is minimal and feels very cold. An issue I brought to the manger was handled equally as cold and I felt like he didn't even try to help just gave me a canned response to get me to go away. Needless to say I can by ornaments and cards many other places and I...