While visiting from out of town, my wife Christina and I were fortunate enough to come across Craig & Craig's Bowling Supply Store. The experience we had there exceeded every expectation, setting a new standard for customer service and professionalism in the bowling industry.
We came to Craig’s shop with a specific need: a two-finger plug and re-drill for one of our bowling balls. Additionally, we wanted to have two new balls drilled to suit our preferences. Despite not being locals and arriving unannounced, Craig welcomed us with a friendly and accommodating demeanor that instantly put us at ease.
What stood out immediately was Craig’s willingness to prioritize our needs, even though he had other balls lined up to drill. It's clear that he values each customer and goes out of his way to provide exceptional service. The level of personal attention we received was remarkable. In an industry where many places might rush through a job or make you wait for days, Craig worked on our bowling balls on the spot without hesitation.
Craig’s technical expertise is second to none. He approached the two-finger plug and re-drill with precision and care, ensuring the adjustments were perfect for her throwing style. Watching him work, it was evident that he is not only highly skilled but also passionate about what he does.
When it came to the two new balls, Craig’s meticulous attention to detail truly shone. He took the time to understand our grip preferences, hand measurements, and bowling techniques. The end result was a perfect fit that felt custom-made for our needs. The balls were expertly drilled to maximize performance and comfort, and the improvement in our games was noticeable right away.
What also struck us was Craig’s warm and personable nature. He engaged us in friendly conversation throughout the process, making the experience feel less like a transaction and more like a collaboration. He genuinely cared about ensuring we were happy with the final product, and his enthusiasm for bowling was contagious.
In addition to the outstanding service, the shop itself was well-stocked with a wide variety of bowling equipment and accessories. Whether you're looking for balls, bags, shoes, or other gear, Craig & Craig's has you covered. The shop had a welcoming atmosphere, and you could tell it was a place where bowlers of all levels felt at home.
Craig & Craig's Bowling Supply Store is a gem. Craig's professionalism, expertise, and dedication to his craft are unmatched, and his commitment to customer satisfaction is truly exceptional. My wife and I left with perfectly drilled bowling balls and an experience we’ll never forget.
If you're a bowler—whether casual or competitive—and you find yourself in the area, I can’t recommend Craig & Craig's Bowling Supply Store highly enough. It’s rare to find someone who combines technical mastery with such outstanding customer service, but Craig delivers on all fronts. Thank you, Craig, for going above and beyond to make our visit...
   Read moreBack in the late 90's, until 2001 or so, I bowled through high school gym class & otherwise, in Texas City & Lufkin. I was pretty good for a kid - maybe around 160 average; nothing great but I had fun, & that's what mattered. So a couple of months ago, 20+ years later, a neighbor talked me into joining a league & all I'd used were house balls. I have been a 104 average, but its been a big climb until tonight - 1st game was rough, learning the new balls, but games 2 & 3 were better; 95, 151, & 135. A vast improvement! I think it had a lot to do with Craig's Pro that drilled my new bowling balls - he talked me through much of the process & explained a lot of ideas to help make me a stronger bowler. Great advice! I will absolutely recommend this shop, it's goods & merchandise, and it's leadership inherent within. Give 'em a shot if you need anything! I'll try to post pics of my new bowling balls in...
   Read morePersonally I have known Craig and his family for 30 years. I have bowled against Craig a few times and even then he studied bowling ball drilling patterns by speaking with well known pro shop operators and well known bowlers. Craig is up-to-date on all the latest equipment that are coming out as well as aids.Craig is a very personable person. He will talk to you to get to understand your style and your game. He will come watch you in league or tournament and give honest advice. You can not go to a better person to get your ball drilled correctly for you, and become part of a family. Craig drills everyone's bowling ball as if they are part of his family, and you truly are. There are high name pro shops around Houston, but you won't find a more home like atmosphere than Craigs...
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