Springfield Hyundai — Local services in Springfield Township

I took my car into this service center Jan. 2nd, because after parking my car and running into the store when I came out all the dashboard lights were on. After trying to get into my regular location, this was the only one that had openings for weeks. I took my car to the service employee Anthony and waited in the lounge. After almost 1.5 hours Anthony asked me to come back to the desk. Presented me with a sensor cap from my vehicle that you could clearly see had melted plastic and what appeared to be knife cuts, two of them. Proceeded to tell me that the repair on my 2024 car would be 750.00, not be able to get done until the following week because he had to order in the part, and take two days to repair. Becaise his words, not mine. A rodent chewed the wire. The wire is a clean through cut and the plastic housing, about an 1.5 inch piece has the two cuts and melted plastic. I tell him I'm not paying the 750.00 for a car that clearly has something other then rodent damage. Especially after the car dash lights came on after only being in the store for less them 10 minutes. Also, my vehicle is garage kept and the garage is heated. Anthony was pissed I wasn't going to let him steal my money, 750.00 and abruptly stormed away saying, "I'll get your car and your can leave". Which works for me since I don't let repair people take advantage of me. Anthony comes back with the floor mats/covers they use in his hand, angrily crumbling them up, doesn't even tell me where my car is, doesn't provide me any paper work and says nothing. I ask where my car is and he again, angrily says right out there and points outside. I take my car to the shop I take my other car and ask them to look at it. It is an AES shop and they never try to steal from people. I'm there 10 minutes, they tell me what part of the car the sensor cover is off, that the part will cost 119.00 and they can get it from the dealership right away. They also inform me that Springfield never resembled my vehicle. There are 3 bolts that hold in the top plastic cover they removed and didn't put back. I am there for a total of 35 minutes. The hyundai dealership is only 4 blocks from my regular repair shop on my other car. It literally takes 4 minutes. Let me repeat that, 4 MINUTES TO INSTALL THIS PIECE. Total cost 165.00. Not the 750.00 Anthony tried to steal from me, I didn't have to wait a week to get something another dealership had on stock and it absolutely didn't need two days of repair that. Oh, and that included the bolts Anthony didn't have reinstalled, that I had to pay for because he didn't give the service tech a chance to put my car back together. I did open an investigation with Hyundai Corp about the issue. Anthony is claiming I left the Springfield location, demanding my vehicle be returned to me, and that's why the bolts were missing, and that I can come pick up them up. And that now service left something in my car and if I would return it. I know nothing about his service techs equipment but isn't it ironic that Anthony won't send my bolts that they took off my vehicle to me, is now asking me to look in my vehicle for something that might have been left in there when my car was brought out by Anthony, because he was rude and ignorant and ran out to get my vehicle to me as quickly as could be and make me leave because he was trying to steal from me and i wasn't going to let it happen, wants me to go out of my way and look for something he may have caused his service tech to lose or let some one drive away with cause of his ignorance. Anthony and his ignorance solidified I would never recommend this location to anyone. But again, if there is something in my car, the dealership can provide me the service techs info that Anthony caused the loss to and again, if it is my car, I'll get it back directly to them. I understand these techs have to buy their own equipment and I don't see a reason to punish a service repair tech just because he works with a rude, condescending, ...

If you're looking to get your Hyundai fixed don’t go here. I would give this service no stars if I could. The past two weeks have been the worst car repair experience i’ve ever had, and my cars not even fixed yet. My Sonata was towed to Springfield because of a blinking engine light the morning of jan 24th. I had to be the one to call the next day to get any update on my car, whether it was being looked at, if an issue had been found, or if it had even arrived! The service manager Anthony called my mother and stated on Jan 25th that my car had not arrived and no one knew if the keys were delivered to a Springfield Hyundai employee or not. They were going to look for my LOST car and call her back. She called back several times that day with similar answers, or no answers at all! Only on Jan 26th was my car located and service began. I was called the same day with an unsatisfying answer to my cars status. I was told initially that it had a Code 1326 Knock test sensor and that this was one of two recall notices to my make/model. I was informed that the work would be done Monday(jan 29th) to update the electrical components and replace a physical component. I received my car the afternoon of Jan 30th and the engine light was gone for 1hr before it popped back on while I was performing errands. I returned my car the same day. On the 1st I was called and told that It was actually an electrical issue in the HVAC and that work had to be done to that before I could pick it up, I approved at the time a $200 dollar charge to fix this issue. I called the 5th asking for a service update and was informed it was being worked on and would be ready tomorrow. The next morning I was told that my car was ready for pickup. I got to Springfield around 2pm and was driving home and once again my engine light engaged and I returned within less than an hour. Anthony, the service manager, the same one I had been working with the entire time, brought out the code reader and my engine light was back because of the original issue, a 1326 Knock sensor issue. The very same issue I was told was fixed 2 weeks ago. During that same stay he also stated that my car had significant rodent damage such as “chewed wires all over” which was part of the $500 dollar service fee I had just been charged, $300 dollars over what I was quoted on the 1st. I wasn't provided any proof, I wasn't shown any pictures, and this was never mentioned two weeks prior when my vehicle was inspected the first time on Jan 25th. My car was a daily driver, never in an accident, was driven up until it’s blinking engine light, had regular services, and oil changes over the four years I've owned it. The most major service it has ever had was a trunk latch recall. It has never once had as many supposed issues since I arrived in Springfield Hyundai service department in January. I feel like I have been lied to multiple times, and eventually fleezed and cheated for absolutely no service and no resolution to the five or so quoted ‘issues' with my vehicle. I’ve paid out $533 with absolutely nothing to show for, except excuses and so far empty promises. Again if I could give zero...

If I could give this place a zero, I would. I brought my 2019 Hyundai Tucson in for service because the check engine light was consistently going off/on and the car appeared to hesitate when I hit the gas. I was contacted by Taylor that morning verifying the appointment, throughout the day I got calls with constant updates. Great. I received a call from Taylor later that day stating they needed an extra day to figure out what’s going on. No worries. The next day I got a call stating they believed it was the battery and that I’d need to pay $200 for service plus an additional $250 for the battery. They changed the battery, I go to pick up the car later that day. Not even 1 day passes & the check engine light came on again. Furious, I scheduled again with the service center to have the car checked out again. I dropped my car off again the night of October 8th to be serviced on the 9th. This time however, I heard nothing. No one contacted me regarding the car for nearly 2 weeks. I contacted the service center on October 18th to get an update on the car and I was told “They still don’t know what’s wrong with it, it could be one of two things, A cost $1,000 to fix B cost $900 to fix. We need another 5-7 days to figure out what’s wrong with it.” So this makes 10 days without a vehicle and I’m expected to go another 5-7 days? Keep in mind I was NEVER offered a rental at ANY POINT so how they expected me to get anywhere let alone to and from work is beyond me. Fast forward to November 4th, we called the service center and I was informed that they found out what the problem was “it is a breaker (or fuse I’m not entirely sure) that will cost about $500 to fix.” So what happened to the $1,000 or $900 I was just expected to pay? Why all the sudden is this the problem when 99% of breakers (or fuses) don’t go bad ever? After talking with my mechanic he stated it was definitely not that, it was most likely the $1,000 thing they said it could have been in the first place. However, it’s not something he can fix since Hyundai put a lock on the car so no one other than Hyundai can access the engine. Now I’m LIVID. The lack of communication, having my car for almost 2 weeks without any explanation, the constant push to fix “little things” instead of fixing the actual problem, the fact that I wasn’t offered a rental car… it’s all absolutely ridiculous. See, the thing is I wasn’t going to leave a review because that’s just not who I am, even if I’ve had the worst experience. When I picked up my vehicle on November 6th I got in to find my entire change cup cleared out. I was so angry I was shaking. Slime - The service techs.. Literal garbage. When a customer drops a vehicle off to be serviced, you expect your privacy to be protected. Not my case. Things were thrown around the car in places I hadn’t left them, the change was gone and my center console had been rummaged through. I felt BEYOND violated. I meant it when I said I wish it was possible to give this place 0 stars, I will be sure to never return to another Hyundai Service Center,...