The Mattress Factory — Local services in Springfield Township

I am extremely satisfied. I mean extremely. The service was top notch, genuine and knowledgeable not to mention speedy and efficient, I got the bed I wanted and needed. Got the paperwork done and it was not long and drawn out we got down to business and got what I needed. The quality of the bed also is top notch comfort. Also the service impeccable in the end got a beautiful bed for me and my wife and didn't have to break the bank doing it, and yes the service let me tell you great to say the least= your company is bringing the new bed setting it up and disposing of the old one. That is quality service. Len Schiavo please somebody give that man some appreciation he is an absolute asset for your company. The man is knowledgeable, genuine, efficient, considerate and caring not to mention maintained a light but down to business way about him and great sense of humor. I am really happy about this employee because I deal with alot of people daily and I will tell you he is a person I would like to do business with again. I got there in need of a bed and hoping to not break the bank, anyway Len Schiavo showed us at least 4 or 5 beds and found the one I loved great quality and beautiful bed but back to my point he showed us all these beds got the paperwork going and got my family and I out the door and it was quick and efficient not long and drawn out. Please please somebody go and give some kind of appreciation to this man believe me when I tell you this isnt exaggeration in the least. I was very satisfied and happy with this guy's service and he treated my family like they were of his own. So I generally don't do alot of reviews but in this instance i would be remiss if i didnt call attention the care and service that was granted to me by your company. Had to step up and say something. This employee Len Schiavo I know he has a job to do but believe me when I tell you this guy went over the top for us and I feel strongly that someone needs to acknowledge him. He is the reason that I will be sending friends and family your way that and the beautiful bed. Thank you mattress Factory and Len and the rest of the employees there in Springfield...

As soon as I walked into The Mattress Factory right off of Baltimore Pike in Springfield PA, I was greeted by Wesley Nicholls. He asked me how he could help me. I told him that I was moving into a new apartment and wanted to find a new Queen mattress. He asked if I was a back, stomach, or side sleeper. To me, I have never been asked that question before, so I thought it was great that he was taking that into account. We went through a couple a mattress' and he asked me to lay on them. Didnt need to remove my shoes, but he told me to take my jacket off so I get the most feel. I was in there for about 45 minutes to an hour, trying to choose between one of the mattresses. He was giving me little tips like, which mattress is going to be cooler (vs hot), and which one is going to be one that I will enjoy sleeping on each night. He even said the best way to figure out that out, is to use the same pillows to see if there is a need to get new pillows. I was very impressed and ended up going with the queen posture pedic plus hybrid. Absolutely impressed by the customer service. On a side note, as Wes was helping me, there were 3 customers that came in during that time. The first customers, he was able to assist them while I was choosing beds. The second customer he was able to assist and they knew what they wanted. The third customer came in, and before he had the chance to see what they wanted, they started to leave the store and get in their car. Wes asked to be excused (as he was still helping me figure out which mattress I wanted) and ran out to the car to see what the lady wanted. The lady ended up coming back in and looking at some of the mattresses in the back and I believe made a purchase. Wes is very knowledgeable. Would by my next mattress from here again and recommend...

Had an exceptional experience at Mattress Factory. Andres went above and beyond to make my experience impeccable. From the moment I walked in the door I knew I was in the right place for a new mattress. He was efficient, knowledgeable, friendly, understanding, and had a sense of humor. I was in and out of the store quickly because of his willingness to help my situation. I went to 6 mattress stores before the Mattress Factory and walked out empty handed of every single store. There were plenty of options to choose from which was nice. He could not have provided a more exceptional experience. My day went from being very frustrating and stressful from not being able to find a mattress and driving around all day from store to store, to I was in and out in about 15 minutes of this location in Springfield PA. His sense of humor also was a plus in my frustrating day. I would highly recommend everyone to come to his location. Other mattress stores do not have many choices, are incredibly overpriced, and you will more than likely walk out empty handed. Thank you Andres, if I ever need another mattress I...