Academy Sports + Outdoors — Local services in Springfield

Two days ago I called your store to ask if there would be someone in the shoe department to help me find shoes. I explained that I was handicapped and would be using my walker when I came in. ‘’Of course the clerk replied.” Today I was in the store and when I got back to the shoes; a clerk said “I am going on break now but someone will be back here right away.” No one showed up so I started looking . I reached and pulled boxes of shoes until I couldn’t stand the pain in my arms any longer. But I did find 2 pair and was so happy but how was I going to get the 2 boxes and myself to the cashier. I gave up. Put my own shoes back on and left the store. Now I know how people of color must feel when they are treated so badly (much worse ) than me wanting new shoes. Mr. manager you better train your staff better or your store will be closing it’s doors just like most of the stores on...

Went to purchase a soccer net for my son. The price was $129 and Amazon was $99. I asked for a price match and the Manager on duty 12/18/24 was very rude. He said they don't price match Amazon even though their website and policy handbook showed they do. I contacted Customer Service and they agreed they do price match Amazon and the Manager was mistaken. Now I have to go back to the store again for pickup of the same item I could've just...

Awful experience. Was treated rudely by 2 of the women employees. My daughter had her shoes for 3 days and found out she bought the wrong shoes for her new job. They didn't want to give us a refund because there was a little dirt on the bottom of them. They were mean and rude. I'd never ever buy anything from this place again. Avoid! Ps. They don't want to give refunds even though it says on the receipt that you have...