The Home Depot — Local services in Springfield

Just don't even bother buying from here, even if you save thousands of dollars. Their, "installation team," was an absolute joke. Delivered brand new kitchen suite with scratches and dents, and brought absolutely zero tools, refused to run a water line to the new refrigerator's water dispenser/ice maker (while forgetting the installation kit completely). Couldnt retrofit the water line for the dishwasher. Found an excuse as to why they couldn't install the microwave and would have to come back later in the day. Then they didn't show. These people were movers, not installers. Zero training or skill. After 5 calls to Home Depot the best they could do was come out 2.5 weeks from now? See the pictures to see the condition they left my kitchen in.

Do yourself a favor. Call Lowes. I will.

As a sub-note: look at these reviews. Not a single one of these negative reviews has resulted in a response from the store or from Home Depot corporate. Just like calling them with a complaint. They do not care to give any semblance of customer service because they don't care. The store and the installers (subcontractors) are separate entities and both of them deny any culpability.

Hours Later: We have had 7 calls (always us to H.D., they don't and won't call back) and now they are arguing with us that the fault lies with the installation subcontractor. We didn't hire a subcontractor, our money was taken from our bank account by the company named Home Depot. Home Depot hired this company to install. Now they are denying culpability and I kid you not.... are arguing, yes ARGUING with us on the phone. All of this could be resolved by sending a manager out and 1.5 hours of labor but I guess the over $3,000.00 we paid just doesn't warrant any customer...

I actually really love home depot however a couple of the people who work there really aren't that friendly or helpful and I don't want to say that maybe they're racist but for real maybe they are I've seen one girl in particular helpful white man but I but I asked her for help and it was a problem oh and I definitely did let a manager know about that still it still works there never wears a bad blank straight face completely unprofessional as far as somebody should be working in the public. My personal opinion is that person should find another job where you don't have to work directly with the public with the public with the public that means any person of any color or rights nationality whatever. She's not the only one though there are a couple of others that when people are looking for stuff at home depot it seems like it's a chore for them to show you where something is or that I'll just point you in that direction like no it's not that easy it's probably easy for them because they work there. As I said before I really love home depot however they could do better with some of their customer service skills some of their employees...

The home depot was my go to store for almost everything. I've spent over $20, in the last few years but lately have been checking out Lowe's. First so much lumber is warped and useless, when you're buying large amounts you don't have time to inspect each piece. I haven't got over feeling duped over a very large order that I made several years ago, where I was given a total only to find that it didn't include everything. Now I once again am left feeling duped although on a tiny scale. I was promised a gift card for my time when a company was in the Home Depot advertising water treatment systems. I never did get my gift card. It's not the gift card as it was only $20 or $25 it's the principle and the honesty behind the business practices. I sit back and question sometimes how many times I potentially didn't catch it. Oh well Lowe's is not...