Bass Pro Shops — Local services in Springfield

Cabela's Corporate needs to spend a solid week at the Springfield Oregon Store. Nine months ago I was in this store and treated so rudely by the gun department staff that I ended up leaving the store going up front and speaking with the store manager regarding the current customer service night mare. At Christmas time I again (against my better judgment from my September fiasco) visited the Springfield, Oregon store to purchase a Bradley Smoker, accessories, apparel, footwear, pop up awning and miscellaneous items for Christmas presents. I stood in the camping and accessories area and had four sales people walk by me without acknowledging me or asking me if I needed any assistance. I even experienced one sales associate (which I use the term loosely when referring to employees at this store) look me in the eye and turn his head as he passed me. I had the ad from the store in my possession so I called the store and asked the customer service counter for the store manager. The helpful associate that answered the phone told the store manager that I was currently in the store, could not get help and called to have someone sent over to the camping area to help me lift a 12 x 12 awing into my cart. As ridiculous as this sounds it was the only way to get assistance in this store. Again, I calked it up to Christmas Crazy time shopping and paid for my $800.00 purchase and left the store. I have made several trips back to the this store and have had small issues that have arisen nothing major but it is become a routine when shopping at this location you do not receive the customer service assistance that Cabela's in famous for offering. Today takes the cake! Since the beginning of the year we have purchased over $1,500.00 at this store which does not include my Christmas purchases. I called to make sure that the 3500 generator with key remote was still in stock, on sale so that I could come into the store after work and purchase it for my husband. Lucas, answered the phone and sent me to the department that could answer my question. After 10 minutes of non-stop ringing, Lucas came back on the line and told me they were two busy over in that department to help me but if I left my number they would call me back. I told him I would go over somewhere else and purchase a generator since they could not look up by the exit to see if the item was still on sale and in stock. I have read several comments regarding how the Fire Arms department has been yelling, loud and out of control with fellow employees. It seems to be a common practice because when we came into the Store May 16th to purchase my daughters birthday present, we experienced the yelling and unprofessional behind the counter horsing around. I don't mind seeing employees having fun, but this group of people are out of control and...

Received a $250 gift card from my company and went to Cabela's Springfield Or, store to use it, about a 40 mile trip for me. I was looking at several items but really wanted look at a new .22 rifle. Four people were working he gun counter and it was not that busy. I stood at the counter for about twenty minutes while two sales people walked past were I was to help someone else. I went to look at other things and my wife stayed there to try to get help and was ignored also. I came back and politely waited at the counter until the sales person that was 5" away was through then he looked up, saw someone he recognized and begin helping them. I went up front to talk to a manager, mistakenly thinking they would be concerned. I got John he said his last name was like, Hackman, who said "I'm sorry" in the most condescending tone and with a smirk, I thought he was just going to laugh in my face. Then that was it. Will? In all my years of customer service when I had an upset customer it was to fix the problem and make it right. He never offered anything from his grinning mouth until I said " are you going to help"? He answered I will or get someone else. The girl at the customer service desk was following her managers lead and having a laugh behind mt back that my wife observed. I told him I didn't feel he was sorry or even concerned my the smirk on his face then he told me "goodbye". Well goodbye Cabela's I have ordered from Cabela,s since the 80's.and I don't believe this is a corporate thing. Just a store thing. I learned from the Japanese model in the 80's and 90,s when they were kicking our ass that the "customer is not an interruption of our work, but the purpose of our work". Well Cabela.s has a beautiful store and lots of inventory but other business sell the same product's. I intend to fire this off to corporate and with due respect to them, I can not believe this is there philosophy of customer service. I don't think the young man should be fired because I would guess he has has very little customer service training or understands how serious this is. I would hold his manager more accountable. The one person in the store who was the only one that just didn't walk away and was respectful was the young lady working the knife counter. At least one person who treats customers with respect, she must be new to the store. Anyway right now I don't care if I ever set foot in a Cabela's again, in my 70 yrs it is the most disrespectful, rude treatment, I have ever had in my life, particular when I was there to purchase their products. This took place Springfield...

I've never had to beg to spend over a thousand dollars in a store until this particular Cabela's. I was greeted at the door by a young, hospitable employee, and then it quickly went downhill. I needed help finding what should have been a simple pair of expensive, quality made waders, and it was important to get them in a stout size. When I finally found someone I thought might be able to assist me, I had to patiently wait for her to complete what was apparently an employee meeting with three other staff. I could tell I was obviously invisible after some time, so I asked her if she could help me find something that would fit a man my size, she responded, "no", so I said when do you stock, or get more? She responded, "never", I said why not? She said "it's like shoes, if we stocked every kind we could fill this entire store. Luckily I later, on my own, found a display pair and added the same type of box. Next I went to the sunglasses display cabinet and waited. The person who greeted me at the door told me that he called someone to help me, but they were with another customer, so please wait. After 15 minutes I asked the greeter if someone was still coming, and he said yes, they're in the camping section and will be with you in a bit. After another 20 minutes I grabbed my stuff off the counter and walked towards the register. The greeter said "sorry sir, we're short staffed today", I said yeah, I noticed that an hour or so ago. Then he gets on the phone again and turns to me and says, "I can go get the keys and open it for you now". What kind of show is this Cabela's? After getting little help with finding polarized Oakley's that I was going to spend another fortune on, I went to the fishing section. Geeze, hard to believe I rated this store with four stars, but hopefully it'll get a great deal better in the future now that Bass Pro Shop bought it out. Oh yeah, anybody who wants to save themselves a migraine headache, well don't believe anything you see on the website about what's in store, because they don't have any of it, just like Walmart, you might as well...