Fred Meyer Jewelers — Local services in Springfield

I recently visited Fred Meyer Jewelers with the intent of making a significant purchase, but unfortunately, the experience did not meet my expectations.

Firstly, the customer service was notably subpar, which is disappointing for a jewelry store where professionalism and attentiveness should be paramount. The staff seemed ill-prepared when it came to men's jewelry, lacking knowledge of available products and options. Their limited selection of men's rings, combined with the scarce range of sizes to try on, made the shopping process more difficult than necessary.

To make matters worse, multiple errors were made by staff throughout my calls and visits, demonstrating a lack of attention to detail. When I needed a special order, the follow-up was poor, further cementing my decision not to proceed with my purchase. While I was ready to spend thousands of dollars, the lack of organization and professionalism ultimately led me to take my business elsewhere.

If Fred Meyer Jewelers is serious about catering to high-value customers, improving their staff training, product selection, and overall customer service would be...

I purchased a $400 necklace for over $1000 over a span of 2 years I thought I had the care plan and insurance but apparently I only had the care plan. Either way this was my legally blind grandmothers Mother’s Day gift and she wore it every single day. Until about 2 weeks ago when she got it caught in her hair and broke the chain. So, I took it here (where I originally purchased it) and had them repair it. I came in about a week later, maybe less, to pick it up. I went home and my grandma asked me to put it on for her and so I did. 2 days after that I came back and she noticed it wasn’t on her neck. We looked EVERYWHERE and could not find it. I believe that whoever “fixed” the necklace rushed it and didn’t get it fixed properly. She deserves compensation because it was not her fault and she couldn’t prevent it. I’m extremely disappointed in this company and how you handled this situation...

The good: they have decent inventory and designs.

The bad: post sale service is lousy. If you are dissatisfied with anything at all they just try to upsale you some kind of extended service. And as soon as the sales people realize you aren't there to buy something new, they instantly start treating you different. I went to two different sales people for the same issue and had similar experiences, so this an issue for the store, not just one bad sales person. I would guess a terrible...