Geek Squad — Local services in Springfield

Complete breakdown in customer service in that Best Buy/Geek Squad will waste your time by encouraging you to book an appointment for a service they know they can't provide. If I attempt to book an appointment for a replacement battery for an I-Phone 11 Pro, and I type these information into their scheduling app, but they don't carry such batteries (despite their website saying they carry I-Phone batteries) and they have no idea if, or when, they will EVER have I-Phone batteries in stock, you WOULD THINK, their scheduling software would flag this. One would hope a store that CARES about its customers would notify the customer they are out of stock of the repair part and cannot perform the requested service so that the customer's time of 1-2 hours is not wasted by making a fruitless trip to the store only to be turned away. Right? BestBuy is supposed to be all about technology. Surely you can update your scheduling app and do better BestBuy. If you can't handle such a simple feature, why should customers trust you with ANY type...

The Geek Squad here is quite scammy. They are indeed polite unlike at the Alexandria location but the tech person here tries to upcharge you on everything. He won’t take no for an answer if you decline the Best Buy Total membership. I finally relented to his pressure to get it and then decided to cancel after a few minutes. He then proceeded to sneakily print out an itemized refund receipt for me but NOT process the refund through my bank, thus double charging me for both the membership and the individual service, thus charging me $340 for a $99 service. The entire experience was reminiscent of buying a car, the way car salesmen and this geek squad tech both try to...

Geek squad was supposed to be at my house yesterday. They never showed up - no email no text. Couldn’t get them on the phone because all phone calls do is continually talk about how great Best Buy is and you never talk to a human. They told me to text . I texted. They said they’d be back in a few minutes. It’s been five hours. I had to drive back to the store. They told me the repair man called in sick yesterday. They said they should’ve contacted me by text or email that didn’t happen. So frustrating. I’m curious to see if they show up at the next...